Office Administrator Apprentice
WOODFORD CHILDRENS HOME LTD
Woodford (IG8 8HD)
Closes in 23 days (Monday 30 June 2025 at 11:59pm)
Posted on 4 June 2025
Contents
Summary
The role will contribute to the effective functioning of services by supporting record-keeping, communications, data management, HR processes, training coordination, and compliance monitoring – all within a child-centered and safeguarding-led environment.
- Wage
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£14,133.60 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 9.00am - 5.00pm, with a minimum of 30 minutes for lunch with 1 day at week at college.
36 hours a week
- Start date
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Monday 7 July 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To provide high-quality, professional administrative support across the children’s services including residential homes, supported accommodation, and central office operations.
General Administration:
- Provide administrative support to central office managers.
- Maintain and organise digital and paper-based records in line with GDPR and safeguarding protocols.
- Manage shared inboxes, distribute communications, and respond to routine enquiries professionally and promptly.
- Draft, format, and proofread correspondence, reports, and meeting minutes.
HR and Staff Compliance:
- Support with onboarding new staff, including shortlisting CV’s, references, and induction documentation.
- Support maintenance of staff training and compliance trackers, ensuring mandatory training is logged and monitored.
- Assist with scheduling interviews, supervisions, and probation reviews.
Training and Development Support:
- Coordinate internal and external training sessions including calendar invites, room bookings, materials preparation, and attendance tracking.
- Support the tracking of training progress and produce basic reports for management teams.
Operational Support:
- Assist managers with collation of data for audits, and quality assurance.
- Help collate and input monthly KPI, and service data as required.
Safeguarding and Confidentiality
- Maintain confidentiality and adhere to safeguarding protocols in all work.
- Ensure all administrative practices uphold the safety, dignity, and rights of children and employees.
Where you'll work
18 Bourne Court
Southend Road
Woodford
IG8 8HD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NEW CITY COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Requirements
Essential qualifications
GCSE in:
- English (grade 4 and above (A-C))
- Maths (grade 4 and above (A-C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Patience
- Planning skills
- Time management
- Proficiency in office software
- Ability to multi-task
- Use of digital platforms
About this company
We are dedicated to providing stable, nurturing environments for children and young people who have experienced trauma. Using our psychosocial model, which integrates psychodynamic and systemic principles, we aim to help children recover from their past experiences and rebuild their self-esteem. Our approach focuses on creating therapeutic, calm, and consistent settings where children can form trusting relationships, reducing the risk of placement breakdowns. Our goal is to support the emotional and behavioral development of children in our care, fostering long-term positive outcomes for their future.
After this apprenticeship
- Possibility of an office administrator role for a children's home upon completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
NEW CITY COLLEGE
Mylene Slama
Mylene.Slama@ncclondon.ac.uk
The reference code for this apprenticeship is VAC1000323251.
Apply now
Closes in 23 days (Monday 30 June 2025 at 11:59pm)
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