Apprentice Business Administrator

Summary

Waltham Forest College is a forward-thinking, vibrant, diverse and exciting place to study and work. We are proud of our achievements, including being rated as the top-performing college in London for student satisfaction for the past two consecutive years, as well as being graded as Outstanding by Ofsted.

Wage

£16,592 a year

Check minimum wage rates (opens in new tab)

progressing to NMW in the second year or £19,498 whichever is higher

Training course

Business administrator (level 3)

Hours

Monday to Friday between 8.45am - 5pm.

36 hours a week

Start date

Friday 15 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To complete an appropriate apprenticeship standard.
To promote the highest possible standards in customer care, equal opportunities and health and safety practices for the benefit of learners and the wider community served by the College.
To safeguard and promote the welfare of children, young people and vulnerable adults served by the College.
To support the curriculum and quality provision in providing an efficient administrative service including ordering, using IT to create and send letters and supporting Heads of Departments to maintain student records.

Where you'll work

707 Forest Road
Walthamstow
London
E17 4JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WALTHAM FOREST COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprenticeship training for the Level 3 Business Administrator at Waltham Forest College will follow a day release model, where the apprentice will attend college one day per week. This dedicated day will be used for structured learning, covering the knowledge, skills, and behaviours required for the Level 3 Business Administrator Apprenticeship Standard.

The remaining days of the week will be spent in the workplace, where the apprentice will gain hands-on experience and apply their learning in a practical environment. As outlined in the job description, the apprentice will support a range of administrative functions within a college department, including student administration, event coordination, data management, and communication tasks.

This combined approach ensures the apprentice develops both academic knowledge and real-world professional skills, with the opportunity to progress to higher apprenticeships or full-time employment upon successful completion.

More training information

Waltham Forest College is a forward-thinking, vibrant, diverse and exciting place to study and work. We are proud of our achievements, including being rated as the top-performing college in London for student satisfaction for the past two consecutive years, as well as being graded as Outstanding by Ofsted.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative
Patience

About this company

Waltham Forest College is a forward thinking, vibrant, diverse and exciting place to study and work. We are proud of our achievements including being rated as the top performing college in London for student satisfaction for the past two consecutive years, as well as being graded as Outstanding by Ofsted. We believe that our employees are the heart of the organisation and having the right people in the right place, with the right skills is the key to our success. We are looking for a committed individual who is passionate about working in an aspirational and high performing college and dedicated to contributing to an outstanding experience for our learners.

http://www.waltham.ac.uk (opens in new tab)

Company benefits

Plus a range of benefits, including a career average pension scheme (LGPS), employee assistance programme and free onsite parking, a cycle-to-work scheme and Sodexo benefits scheme.

After this apprenticeship

The successful candidate will have a keen sense of responsibility, ownership and a ‘can-do’ approach to addressing everyday challenges. If you believe you have the skills, experience and motivation to make a difference and be part of Team Forest, we strongly encourage you to apply for the post at Waltham Forest College.

Ask a question

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