Customer Services Apprenticeship
WINCORE LTD
Kingswinford (DY6 8RP)
Closes in 23 days (Monday 23 June 2025 at 11:59pm)
Posted on 29 May 2025
Contents
Summary
We have a opportunity for a motivated individual as a Customer Service Specialist for a Cafe /Sweet shop in Kingswinford. You will be assisting with the daily sales and customer relations on the shop floor and fulfilling online orders. Tapping into your creative side, running social media campaigns and assisting with day-to-day tasks.
- Wage
-
£12,955.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
10.00am - 5.00pm. 30 min Lunch break. Days to be confirmed.
32 hours 30 minutes a week
- Start date
-
Wednesday 25 June 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Handling customers' orders both online & in store
- Promoting offers and running social media campaigns
- Keeping up to date with the most recent products
- Stock replenishment
- Cash handling & recording
- Shop-front decoration
- Dealing with suppliers
- Developing knowledge of regulations and legislations
Where you'll work
31 Lapwood Avenue
Kingswinford
DY6 8RP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STAFF SELECT LTD
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Gain a Level 2 Qualification as a Customer Service Specialist
- Monthly 1 to 1 coaching sessions
- Task completion done via an Online Portfolio while in the workplace
- Full training will be given for the duration of the qualification both from employer & training provider
Requirements
Essential qualifications
GCSE in:
Maths (grade 4)Desirable qualifications
GCSE in:
English (grade 4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Traditional Sweet Shop based in Kingswinford, West Midlands. Traditional sweets and sweet based gifts Barista style coffee and cakes in a relaxed environment.
https://www.instagram.com/fannyadamssweetshop/ (opens in new tab)
After this apprenticeship
- Full-time, permanent position within the company
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Saffron Jackson
saffron.jackson@novatraining.co.uk
The reference code for this apprenticeship is VAC1000323226.
Apply now
Closes in 23 days (Monday 23 June 2025 at 11:59pm)
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