Customer Services Apprenticeship

WINCORE LTD

Kingswinford (DY6 8RP)

Closes in 23 days (Monday 23 June 2025 at 11:59pm)

Posted on 29 May 2025

Print

Contents

Summary

We have a opportunity for a motivated individual as a Customer Service Specialist for a Cafe /Sweet shop in Kingswinford. You will be assisting with the daily sales and customer relations on the shop floor and fulfilling online orders. Tapping into your creative side, running social media campaigns and assisting with day-to-day tasks.

Wage

£12,955.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
10.00am - 5.00pm. 30 min Lunch break. Days to be confirmed.

32 hours 30 minutes a week

Start date

Wednesday 25 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handling customers' orders both online & in store
  • Promoting offers and running social media campaigns
  • Keeping up to date with the most recent products
  • Stock replenishment
  • Cash handling & recording
  • Shop-front decoration
  • Dealing with suppliers
  • Developing knowledge of regulations and legislations

Where you'll work

31 Lapwood Avenue
Kingswinford
DY6 8RP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Gain a Level 2 Qualification as a Customer Service Specialist
  • Monthly 1 to 1 coaching sessions
  • Task completion done via an Online Portfolio while in the workplace
  • Full training will be given for the duration of the qualification both from employer & training provider

Requirements

Essential qualifications

GCSE in:

Maths (grade 4)

Desirable qualifications

GCSE in:

English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

Traditional Sweet Shop based in Kingswinford, West Midlands. Traditional sweets and sweet based gifts Barista style coffee and cakes in a relaxed environment.

https://www.instagram.com/fannyadamssweetshop/ (opens in new tab)

After this apprenticeship

  • Full-time, permanent position within the company

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Saffron Jackson

saffron.jackson@novatraining.co.uk

The reference code for this apprenticeship is VAC1000323226.

Apply now

Closes in 23 days (Monday 23 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.