Digital Applications Technician Apprentice (L3)– Snows – Southampton SO15 0BT – £18,000 – 37.5hrs/w – Find an apprenticeship

Summary

The DMS Apprentice Helpdesk Executive will provide help and support on the group's DMS and other related systems to our colleagues around the group. At Snow, we focus on delivering an exceptional customer experience as this is at the heart of our business and we ensure that this level of service is applied to both our internal and external customers.

Wage

£18,000 a year

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Training course

Digital support technician (level 3)

Hours

Monday to Friday - 08:30am - 5:00pm.

37 hours 30 minutes a week

Start date

Monday 14 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide frontline, first point of contact, for staff through the use of telephone, email and web-based DMS helpdesk
Log/Process all DMS helpdesk calls in a timely manner and, wherever possible, close helpdesk calls directly
Identify and troubleshoot incidents and faults and perform initial diagnostics
Monitor call queues and chase as required, updating staff with fault progress and timescales
Compliance with company health and safety policy to include safe working practices
Responsible for complying with the current legislation, codes of practice and SNOWS procedures for data protection and virus protection
Managing user accounts and permissions on DMS systems, including additions and removals
Logging of faults to 3rd Parties (ie Keyloop / Manufacturers) and chasing relevant technical teams
Identify training requirements based on common helpdesk issues and requests
Keeping up-to-date with all relevant systems training.
Maintain awareness of integration between the Manufacturer and DMS systems
Where necessary, liaise with the IT dept to rectify/facilitate any integration between DMS and IT systems.
Any other duties and projects specified by the Head of DMS that may arise from time to time.
Comply with all of Snow's policies and procedures

Where you'll work

Snows House Second Avenue
Millbrook
Southampton
Hampshire
SO15 0BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

Expected duration: 16 months
Apprenticeship level: Level 3 ( Advanced)

Programme: Digital Application Technician – Digital support Technician Pathway

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Initiative
Patience
Effective time management
Self motivated

About this company

Snows Motor Group is a family-owned company that has served Southern England for over 50 years. Snows operates a network of over 50 franchised car dealerships and 4 standalone Approved Servicing Centres across the South of England - specialising in new and used car sales, expert servicing, and comprehensive aftercare. Representing leading automotive brands, including Abarth, Alfa Romeo, BMW, BYD, Citroën, CUPRA, Fiat, Jeep, Kia, Lexus, Leap Motor, Mazda, MINI, Peugeot, SEAT, Toyota, Vauxhall, Volvo, and Polestar.

https://www.snows.co.uk/about-us/ (opens in new tab)

After this apprenticeship

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

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