Office Administrator Apprenticeship

Summary

Join Twinkle Totz – a warm, welcoming, and fast-growing nursery where you’ll gain hands-on experience, grow your confidence, and be part of a passionate team that’s shaping young lives every day. It’s the perfect place to start your childcare care.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

40 hours a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To register children into the Nursery, show parents around and arrange home visits
To send out invoices, collect fees and chase bad debts, and to ensure fee payments are securely locked away
To maintain and update Nursery payment statements, and ensure reconciliation is done regularly
To keep files accurate and up to date, i.e. Health & Safety Files, Safeguarding and The Policies and Procedures Folder, and ensure all files are kept secure
To set up and manage all staff records, including holidays, sick period, contracts of employment
To operate the monthly payroll with an online provider
To operate an online DBS check for all staff
To work with agencies recruiting for the Nursery
To have daily contact with children and families, welcoming them into the Nursery and signposting them to agencies where necessary
To work with the Local Authorities on funding, providing termly figures for all settings, and ensuring funding claims are made by deadlines
To complete a Yearly Census for all settings
To work confidentially with the Local Authority CIN and Social Services

Where you'll work

This apprenticeship is available in these locations:

Twinkle Totz Day Nursery Ltd, Monza House Vanwall Rd,, Maidenhead, SL6 4UB
97 SUSSEX PLACE, SLOUGH, SL1 1NN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE WINDSOR FOREST COLLEGES GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

This role is mainly office-based and requires attention to detail, accuracy, and confidentiality. You will be responsible for handling sensitive financial and staff information, processing invoices, managing fee records, and liaising with parents and external agencies. Strong organisational skills, reliability, and a calm, professional manner are essential in this busy and varied environment. 18 years old and above applications please.

About this company

Twinkle Totz Day Nursery Ltd is a family-run childcare provider established in 2005, offering high-quality early years education across West London and Berkshire. With multiple locations, including Northolt and Maidenhead, the nursery is dedicated to creating a nurturing and enriching environment where children can develop the skills and confidence, they need for their future educational journeys. Their curriculum aligns with the Early Years Foundation Stage (EYFS) framework, ensuring a balanced approach to learning that covers all areas of development. Twinkle Totz is proud to be an active member of the local community, collaborating with local organisations and participating in community events to enrich children's experiences and foster a sense of belonging.

After this apprenticeship

We are committed to supporting your professional development
As a Financial Administrator, you will have access to training and support to help you grow within the role
There may be future opportunities to take on wider financial responsibilities, gain further qualifications, or progress into a senior administrative or finance role within the nursery

Ask a question

The contact for this apprenticeship is:

THE WINDSOR FOREST COLLEGES GROUP

Priya Gill

Priya.gill@windsor-forest.ac.uk

The reference code for this apprenticeship is VAC1000323218.

Apply now

Closes in 12 days (Thursday 12 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents