Business Administrator Apprenticeship

Summary

Enabling people to achieve success. We believe that creativity is fundamental for the development of any community or organisation, and anyone should be able to make a living from doing creative work. Creative Alliance exists to support emerging talent to overcome the many barriers to creative success, through professional work-based training.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday between 9am to 5pm.

37 hours 30 minutes a week

Start date

Tuesday 24 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities

Keeping accurate electronic and hard copy records of all learners from initial enquiry through to completion and certificates.
Familiarisation with management information systems such as those used by schools, colleges and learning providers is an advantage.
Administering information on a variety of relevant data systems.
Keeping accurate and up-to-date records, using excel, and database software.
Filing paperwork in folders in alphabetical order.
Preparing weekly and monthly administration programme reports.
Preparing correspondence such as letters, emails, reports.
General reception duties, e.g., taking phone calls/messages, transferring to appropriate team member.
Taking minutes of meetings and typing up.
General photocopying, printing, scanning, postage tasks.
Gathering together workshop materials and other resources as required.
Organising and booking seminars and training sessions.
Organising meetings and sessions for enrolment & induction process.
Using a variety of platforms to book different exams.
Invigilating a variety of exams.
Using a variety of systems for End-Point Assessment to upload apprentice completion documents.
Sending out communications to all potential and existing learners/employers.
Ordering and maintaining stationery and equipment.

Where you'll work

ZELLIG
UNIT LG01-LGO2
GIBB STREET
BIRMINGHAM
B9 4AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 Standard.

Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

Information Technology
Record Document Production
Stakeholders and Stakeholder Management
Policies
Business Fundamentals
Planning and Organisation
Relevant Regulation
Processes
Effective Project Management
Managing Performance

The end-point assessment is synoptic and takes place at the end of the apprentice’s learning and development. The requirement is that the end-point assessment is completed within 3 months from the start of the end-point assessment period (Gateway).

The Business Administrator End Point Assessment (EPA) involves the following:

Knowledge test – 20%
Portfolio-based interview – 40%
Project presentation – 40%

For a full overview of the business administrator standard please click on the following link: https://creativealliance.org.uk/apprenticeships/business-administrator-level-3/

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

Other requirements

You will also need to: Complete a DBS check and a new certificate may be required, and the cost will be met by yourself. Comply with the Data Protection Act. Undertake professional development suited to the post including Health & Safety as all duties and responsibilities must be carried out with due regard to our Safeguarding and Equality and Diversity Policies. To participate in the staff review process and to provide regular reports on work progress and any other requests for information about work performance.

About this company

Enabling people to achieve their success. We believe that creativity is fundamental for the development of any community or organisation, and anyone should be able to make a living from doing creative work. Creative Alliance exists to support emerging talent overcome the many barriers to creative success, through professional work-based training.

https://creativealliance.org.uk/ (opens in new tab)

After this apprenticeship

Potential for full-time employment upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: