Business Admin Apprentice

Summary

Freightliner is seeking a proactive and enthusiastic administrative assistant to support the commercial team and ensure the smooth operation of the business.

Wage

£18,000 a year

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Training course

Business administrator (level 3)

Hours

08:30 - 17:30 Monday to Friday.

40 hours a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The primary goal of this role is ensuring that accurate billing is administered in a timely fashion, along with the production of key data to measure operational performance with a strong desire to expand knowledge and skills in logistics.

Further duties include:

Collate base running data to include with customer invoicing, monitor unit moves and driver hire for rail service
Keeping computer databases up to date and taking ownership of queries to resolution using Excel spreadsheets
Produce weekly loco requirement summaries

Where you'll work

Unit 7
Ferrybridge Business Park
Knottingley
WF11 8NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF YORKSHIRE EDUCATION GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be delivered by the Heart of Yorkshire Education Group and will be delivered on MIS Teams.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Problem solving skills
Administrative skills
Number skills

About this company

Freightliner is a leading operator in the UL heavy haul rail freight market and the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals via rail, as well as offering onward road transport, terminal and container sales as past of our service portfolio.

https://www.freightliner.co.uk/ (opens in new tab)

After this apprenticeship

Opportunity to become a permanent member of staff and training to develop your career in train planning, rostering and control room functions.

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