ICT Apprentice

Summary

NowSkills are recruiting on behalf of Computeam, where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices. You won’t be left on your own to figure things out. We will support you throughout your apprenticeship journey.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Information communications technician (level 3)

Hours

Monday to Friday, times to be confirmed.

40 hours a week

Start date

Tuesday 29 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Resolve problems associated with operating systems, networks, software, hardware, printers etc.
Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools.
Installation of new software and hardware
Maintain and fix other computing equipment
Assist in system upgrades and system maintenance
Liaise with third-party suppliers such as Internet Service Providers and vendors.
Support with technology asset management
Social media and website updates.
Supporting staff to implement new technologies in the workplace
Working with a range of technology hardware -Android, Windows, Mac
Supporting software development and implementation
Supporting the use of database systems and Content Management Software
Use of a ticketing system for task allocation/monitoring

Where you'll work

SUITE 443
BROADSTONE MILL
BROADSTONE HOUSE BROADSTONE ROAD
STOCKPORT
SK5 7DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Comprehensive introductory modules including technical introduction and personal/ professional development
Level 3 Information Communication Technician apprenticeship standard
Training for all pathways of your IT career (support technician, network technician, digital communications technician)
Specialising in a portfolio of evidence for the Support Technician pathway
E-learning training materials
Bi-weekly virtual classroom training on the CompTIA vendor qualifications
Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
Monthly work-based coach visits and competency checks

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
Initiative
Passion for technology
Confident using hardware
Passion to learn

About this company

The use of technology in schools is essential to inspiring and educating this generation of learners. Computeam provides a comprehensive set of IT products and services to ensure your school or MAT improves educational outcomes through technology. They connect users to their applications and data, whether in school or at home. They make these connections fast, reliable and easy to manage. They make remote learning streamlined, as well as making classroom learning more engaging.

https://www.computeam.co.uk/ (opens in new tab)

After this apprenticeship

The successful candidate may be offered full-time employment.

Ask a question

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