ICT Apprentice

COMPUTEAM LTD

STOCKPORT (SK5 7DL)

Closes in 24 days (Sunday 29 June 2025)

Posted on 29 May 2025


Summary

NowSkills are recruiting on behalf of Computeam, where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices. You won’t be left on your own to figure things out. We will support you throughout your apprenticeship journey.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, times to be confirmed.

40 hours a week

Start date

Tuesday 29 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Resolve problems associated with operating systems, networks, software, hardware, printers etc.
  • Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools.
  • Installation of new software and hardware
  • Maintain and fix other computing equipment
  • Assist in system upgrades and system maintenance
  • Liaise with third-party suppliers such as Internet Service Providers and vendors.
  • Support with technology asset management
  • Social media and website updates.
  • Supporting staff to implement new technologies in the workplace
    Working with a range of technology hardware -Android, Windows, Mac
  • Supporting software development and implementation
  • Supporting the use of database systems and Content Management Software
  • Use of a ticketing system for task allocation/monitoring

Where you'll work

SUITE 443
BROADSTONE MILL
BROADSTONE HOUSE BROADSTONE ROAD
STOCKPORT
SK5 7DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

  • Comprehensive introductory modules including technical introduction and personal/ professional development
  • Level 3 Information Communication Technician apprenticeship standard
  • Training for all pathways of your IT career (support technician, network technician, digital communications technician)
  • Specialising in a portfolio of evidence for the Support Technician pathway
  • E-learning training materials
  • Bi-weekly virtual classroom training on the CompTIA vendor qualifications
  • Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
  • Monthly work-based coach visits and competency checks

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Team working
  • Initiative
  • Passion for technology
  • Confident using hardware
  • Passion to learn

About this company

The use of technology in schools is essential to inspiring and educating this generation of learners. Computeam provides a comprehensive set of IT products and services to ensure your school or MAT improves educational outcomes through technology. They connect users to their applications and data, whether in school or at home. They make these connections fast, reliable and easy to manage. They make remote learning streamlined, as well as making classroom learning more engaging.

https://www.computeam.co.uk/ (opens in new tab)

After this apprenticeship

The successful candidate may be offered full-time employment. 

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000323191.

Apply now

Closes in 24 days (Sunday 29 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.