Customer Service Recoveries Apprentice

CREDIT RESOURCE SOLUTIONS LTD

HALIFAX (HX3 5AX)

Closes in 6 days (Monday 28 July 2025 at 11:59pm)

Posted on 29 May 2025

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Summary

If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.

Wage

£20,319 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year 5 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Where you'll work

CREDIT RESOURCE SOLUTIONS
G MILL
DEAN CLOUGH MILLS
HALIFAX
HX3 5AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

About this employer

CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team.

https://creditresourcesolutions.co.uk (opens in new tab)

After this apprenticeship

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

+447580997408

The reference code for this apprenticeship is VAC1000323167.

Apply now

Closes in 6 days (Monday 28 July 2025 at 11:59pm)

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