Gingersnap Models Apprentice Model Booker

Summary

Gingersnap Models is a vibrant, creative agency where fresh ideas are valued and talent is nurtured. With a supportive team, hands-on experience, and opportunities to grow in model management and production, it’s the perfect place to launch your career in a fast-paced, inspiring environment.

Wage

£15,000 a year

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Training course

Customer service specialist (level 3)

Hours

Monday to Friday between 9am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the booking team
Scouting, onboarding and developing models
Organising shoots daily for models in collaboration with photographers
Organising and running new signing days
Creating moodboards for tests
Processing new photos and organising model portfolios on the
Gingersnap website
Keeping models information current
Responsible for office camera equipment
Answering telephone / email enquiries
Gingersnap Administrative tasks

Where you'll work

256 Paintworks
Arnos Vale
Bristol
BS4 3AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PROFESSIONAL APPRENTICESHIPS LTD

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade C)
Maths (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Creative
Initiative
Non judgemental
Patience
sense of humour

About this company

Founded by Ex-Model, Clare Wilson, Gingersnap has grown to be one of the UK’s most reputable modelling agency. The Gingersnap team is full of friendly bookers with years of industry experience. Gingersnap are passionate about being an agency that is truly inclusive and celebrates individuality. We pride ourselves in being friendly and approachable to everyone. We excel in the unusual, the beautiful, the inspiring and the bravest of campaigns for commercial and fashion brands worldwide.

http://www.gingersnap.co.uk (opens in new tab)

Company benefits

1 day a week is work from home. 25 days annual leave per year, which includes Christmas compulsory shut down. Bank holidays are not included in the annual holiday allowance, they are in addition.

After this apprenticeship

Model Booker
Photographer
Senior Booker / Head Booker
Model Agency Director / Manager
Talent Manager or Scout
Fashion Show or Casting Director
Producer or Project Manager (Fashion/Commercial Production)
Public Relations (PR) or Brand Partnerships
Fashion Marketing or Creative Direction

Ask a question

The contact for this apprenticeship is:

Gingersnap Models

Clare Barrington-Chappell

clare@gingersnap.co.uk

The reference code for this apprenticeship is VAC1000323100.

Apply now

Closes on Friday 1 August 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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