IT Systems Apprentice

Summary

JDR Cable Systems is offering an exciting opportunity for an IT Systems Apprentice to support our business operations and provide IT support to all members of staff. As an IT Systems Apprentice, you will have the chance to learn and grow while supporting the functions of the IT department within JDR Cable Systems.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

£16k - £18k p/a

Training course

Information communications technician (level 3)

Hours

Monday - Friday (9:00am - 5:30pm). Shifts TBC.

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

JDR Cable Systems is offering an exciting opportunity for an IT Systems Apprentice to support our business operations and provide IT support to all members of staff.

As an IT Systems Apprentice, you will have the chance to learn and grow while supporting the function of the IT department within JDR Cable Systems. You’ll work alongside experienced professionals who will help you develop your skills in IT systems and support all whilst studying nationally recognised qualifications.

Your role will include:

Providing 1st Line Support to help resolve IT issues quickly and efficiently, ensuring smooth business operations.
Assisting internal staff with support requests, ensuring issues are raised professionally and resolved in a timely manner.
Taking ownership of support requests and following them through to resolution, ensuring the best customer service standards.
Logging all reported issues into the Helpdesk Management System to keep internal customers updated on progress.
Collaborating with senior technical staff to resolve urgent issues and ensure quick solutions. • Learning about the company’s network, systems, and procedures to provide efficient support to all teams.
Working with the Helpdesk team to improve processes and meet the high expectations of internal users.
Supporting remote offices globally, including in the UK, and the US, to help ensure business continuity.
Contributing to creating and improving procedures to ensure the best possible IT support.

Where you'll work

Victoria Dock Greenland Road
Hartlepool
TS24 0RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification

Requirements

Essential qualifications

GCSE in:

English (grade C/4 +)
Maths (grade C/4 +)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Positive attitude
Hard-working
Motivated
Passion for ICT
Hardware and software
Troubleshooting
Built PC

About this company

JDR is Providing the Vital Connection to power a brighter tomorrow. In challenging offshore environments, JDR is a world-class provider of subsea technologies and services connecting the global offshore energy industry. Our flexible and innovative products enable vital control and power delivery for the renewable energy, offshore energy and energy infrastructure sectors. We are a key enabler of the energy transition and in the decarbonisation of our energy system to assist society in securing net-zero emissions by 2050.

After this apprenticeship

Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship

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