Customer Service Apprentice

Summary

You will be providing client and administrative team support.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9.00am – 5:30pm with 1 hour for lunch.

37 hours 30 minutes a week

Start date

Monday 23 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Providing a high standard of reception tasks
Communicating via email, face-to-face and phone
Record keeping and updating
Using the in-house software and databases
Working closely with a busy team

Where you'll work

452 FOLESHILL ROAD
COVENTRY
CV6 5LB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SMART TRAINING AND RECRUITMENT LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.

In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency, or hold a valid visa that meets the exceptions to this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via the Department for Education

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 5/6)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Patience

About this company

The Law Partnership Solicitors is a highly respected and reputable law firm based in Coventry, with a team of experienced and dedicated solicitors who are committed to providing exceptional legal services to our clients. We offer a wide range of legal services, including Conveyancing, Family Law, Immigration, Wills, Probate, Lasting Power of Attorney, Estate Planning, Court of Protection Order, Trusts and Landlord & Tenant Disputes. We pride ourselves on our client-focused approach, and we work tirelessly to ensure our clients' interests are protected and their legal issues are resolved efficiently and effectively

http://www.tlps.co.uk (opens in new tab)

Company benefits

On site parking.

After this apprenticeship

There is potential upon successful completion of this apprenticeship, to progress into a Business Administration or Law based apprenticeship.

Ask a question

The contact for this apprenticeship is: