Business Administration Support Apprentice

EFFICIENCY EAST MIDLANDS

ALFRETON (DE55 2DS)

Closes in 30 days (Monday 30 June 2025 at 11:59pm)

Posted on 28 May 2025

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Summary

This is an exciting opportunity to join the team at EEM. You'll provide essential administrative and logistical support and ensure the smooth and efficient operation of our business. The role involves managing various administration duties, including office admin, finance admin support and meeting room preparation and ordering of office supplies.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday. 37 hours a week - flexitime around the core hours 9am and 3pm. No overtime or weekend work. Lunch: minimum 30 minutes - maximum 2 hours. (Unpaid)

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Office Administration: 

Handling correspondence, managing records, making and answering phone calls, filing and providing general admin support across the business.

Office Support: 

  • Ordering of office supplies and undertaking regular stock checks
  • Maintain complete and well-ordered files
  • Meet and greet visitors attending the office including setting up meeting rooms and refreshments and ensuring the correct signing in protocols are followed
  • Work with the company GDPR lead to ensure that all documents and data are archived and disposed of appropriately in line with the company Data Retention Policy
  • Support with building maintenance arrangements

Data Entry: 

  • Entering data into systems, generating reports, and checking information using CRM, Xero and other systems
  • Updating the following logs, Asset Register, Compliance, Non-conformance and Destruction of equipment

Secretarial Support: 

  • Providing secretarial support, including word processing, record keeping, correspondence and minute taking as required
  • Providing administrative support across the business where required

Finance Support: 

Supporting the Finance Officer with reconciliations, expenses and other finance admin related tasks

Process Improvement: 

Assisting with the development and implementation of new processes to improve efficiency

Any other duties required to support the Team and ensure the offices are ready and equipped for day-to-day activities.

Your natural skills and interests will be explored and nurtured to ensure you enjoy the course and find it beneficial for your personal and professional growth.

We’re looking for someone with a keen eye for detail, who is organised and methodical and continually striving to gain further skills and knowledge.

Candidates must have:

  • Work experience in a professional environment
  • Excellent written and verbal communication skills presenting information logically and concisely in ways that promote understanding
  • High standards of accuracy and attention to detail
  • Good IT skills
  • Competent in Microsoft Office
  • Ability to prioritise, plan and organise day to day activities ensuring efficient and effective performance
  • Ability to work effectively within and between teams to achieve common objectives
  • Treat people fairly and respectfully
  • Act with professional integrity at all times
  • Trustworthy and has discretion when handling confidential/commercial information
  • The ability to use initiative but also work with a team
  • Know when and be willing to seek and take advice
  • Committed to high standards of quality and seek to continually improve approaches
  • Is committed to continuous self-development
  • Flexible and receptive to change
  • Creates opportunities to be innovative and think about things differently
  • Flexibility in working hours

Where you'll work

3 MAISIES WAY
SOUTH NORMANTON
ALFRETON
DE55 2DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • In addition to gaining practical experience in the role, you will also attain an NVQ 3 Business Administration qualification, which will help start your career and give you an insight into the business processes and procedures
  • Our training is all completed remotely via teams with a development coach who will be available for support 24/7
  • You receive 20% off the job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider.

We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
 
https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE or equivalent in:

English & maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working
  • Creative
  • Initiative

Other requirements

• Flexible working hours around the core hours of 9am-3pm • 5% Matched pension contributions • Westfield Health cash plan • Hybrid working options will be considered (following successful completion of probation period and by agreement) • 25 days annual leave • 8 Bank Holidays • EEM close on 24th Dec to 2nd Jan each year and employees only have to use one days AL to cover this period • Training and development • 1/4ly tEEM treats eg ice cream van, barrister van etc • tEEM building activities • 1/4ly tEEM meeting with breakfast or lunch included • Annual Awards Ceremony (Building Communities Awards) • Social Value – including individual nominations for a charitable cause close to your heart or community • Annual volunteering day • Corporate workwear allowance • Free parking • Located close to M1, A38, McArthurGlen Outlet and numerous other local amenities (McDonalds, Starbucks, Wagamama’s, Burger King etc)

About this company

EEM is based in a bright, modern office in South Normanton, near Alfreton. It is a fast-growing organisation that helps over 350 public sector organisations, such as councils, housing providers, NHS Trusts, and education providers, save money when buying the goods and services they need to maintain their properties. By using EEM’s suppliers, members can save significant time and money compared to arranging contracts on their own. As a not-for-profit organisation, EEM donates hundreds of thousands of pounds to community projects each year.

https://eem.org.uk/ (opens in new tab)

After this apprenticeship

We envision this apprenticeship as a pathway to a long term career at EEM. Successful apprentices who deliver a strong performance and who are a good fit with our team will be consdiered for a full-time role upon completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000323034.

Apply now

Closes in 30 days (Monday 30 June 2025 at 11:59pm)

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