Business Admin Apprentice

Summary

The Business Administration Apprentice will assist the commercial team with administrative tasks, manage the CRM system, coordinate sales activities and meetings, and ensure smooth departmental operations.

Wage

£17,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 09:00 - 17:30 with 1 hour for lunch.

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Business Administration Apprentice will support our dynamic commercial team providing administrative assistance.

You will manage the CRM system, coordinate sales activities and meetings, and help to support with the smooth operation of the department.

This role is critical to improving team productivity and enhancing customer satisfaction through effective support and coordination.

Duties will include:

Provide day-to-day administrative support to the commercial team and commercial leadership
Manage and update the customer relationship management (CRM) system
Assist in preparing sales reports, presentations and performance metrics
Coordinate meetings, appointments and events for the commercial team, requiring direct client interaction
Monitor and track sales leads and pipeline activity, updating and chasing follow-up tasks as required
Ensure all sales documentation is accurate, complete, and filed appropriately
Liaise with other departments such as marketing, finance, and project delivery teams
Support in writing up meeting minutes, using AI tools such as Co-Pilot to create content suitable for client review

Where you'll work

Kingsway North
Team Valley Trading Estate
Gateshead
NE11 0JZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TDR TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
End Point Assessment
Monthly visits from your TDR Training Officer
All training will take place at the employer premises

Requirements

Essential qualifications

GCSE in:

English Language or English Literature (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Computer literate

About this company

TSG (Technology Services Group), located on the Team Valley Trading Estate in Gateshead, is a UK-based IT services company that provides a comprehensive range of technology solutions to businesses nationwide. Founded in 2003 by Graham Wylie, TSG specialises in managed IT services, cloud computing, cybersecurity, business applications, and digital transformation support. As a Microsoft Solutions Partner, TSG has earned all seven Microsoft Designations, reflecting its deep expertise in Microsoft technologies. The company also partners with software providers like Sage and Pegasus to deliver tailored business applications. TSG's services include: Managed IT Support: Offering proactive maintenance and support for on-premises and cloud-based systems. Cybersecurity: Providing services to prevent, detect, and respond to security threats. Technology Services Group Cloud Services: Assisting businesses in transitioning to and managing cloud-based infrastructures. Business Applications: Implementing and supporting software solutions to enhance business processes. With its headquarters in Gateshead, TSG serves a diverse clientele across various industries, focusing on enhancing productivity, efficiency, and security through technology.

https://www.tsg.com/about-tsg (opens in new tab)

After this apprenticeship

Full time position upon completion of apprenticeship

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