ICT Apprentice Technician

Summary

This apprenticeship is for anyone wishing to get into a career providing ICT Support. The apprenticeship will involve providing IT support, together with learning technical skills involving Windows, PC’s, Laptops, Classroom AV, Wi-Fi, Infrastructure, Applications and Microsoft Office 365.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

We usually add the price of a season ticket of local bus travel to the wage so the apprentice isn’t paying for their travel

Training course

IT solutions technician (level 3)

Hours

Monday - Friday, 8.00am - 4.00pm.

37 hours 30 minutes a week

Start date

Wednesday 25 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Providing IT Support to staff and students, working with the Network Manager and a central team
Maintaining SLA’s and meeting KPI’s
Fixing hardware and softweare issues
Speaking with 3rd parties and suppliers to provide useful IT solutions

Where you'll work

Swan Lane
Bolton
BL3 6TQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BOLTON COLLEGE

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

IT Solutions Technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

Nationwide ICT Services Supplier to Schools

http://www.cse-net.co.uk (opens in new tab)

After this apprenticeship

Apprentices can go into 1st line Technician work, then 2nd/3rd line, or Project Work or potentially into Service Management roles

Ask a question

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