IT Support Apprentice

The Mead Education Trust

Leicester (LE4 9DD)

Closes in 8 days (Friday 13 June 2025 at 11:59pm)

Posted on 28 May 2025


Summary

This is an opportunity to provide support and assistance for the development of the use of ICT equipment, software & resources within the Academy for educational, community and business purposes. The apprenticeship will allow you to gain IT skills and kickstart a career in the sector!

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday- Thursday 8.00am- 4.00pm Friday 8.00am- 3.30pm

37 hours a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
  • To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
  • Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
  • Changing staff and student passwords on various Trust systems when requested
  • Assisting staff and students with simple user login issues
  • To provide simple printer maintenance such as paper jams and toner changes
  • To deal with classroom A/V issues, including projector and sound problems
  • To assist with the maintenance of the ICT Inventory, making changes when necessary
  • Manage the updating and configuration of the Trust’s iPads using Mobile Device Management & Apple School Manager services
  • Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite
  • Support the reimaging and configuration of desktop machines, laptops, iMacs & MacBook Pro’s
  • To assist staff and students with simple software support
  • To assist staff with the setting up of ICT equipment when required
  • To assist with setting up on laptops/computers for controlled condition lessons and exams
  • Make simple updates to the Trust Academy’s websites
  • To assist with the monitoring of the Trust’s Internet filtering system
  • To support staff with the creation of classroom resources when required
  • To carry out and maintain DSE assessments for staff when required
  • Keep up to date with technological developments in education
  • Deal with CCTV queries when requested in a confidential manner
  • To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery
  • To work in a confidential manner when handling data
  • Maintain high professional standards of conduct, attendance and punctuality
  • To be willing to assist the IT team with any other reasonable duties when required

Where you'll work

343 Gipsy Lane
Leicester
LE4 9DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ALTHAUS DIGITAL LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this company

The Mead Educational Trust (TMET) was formed in 2014 out of the moral imperative for an outstanding secondary school in Leicester to support a struggling primary feeder school. Today that primary school is one of the top performing in the country and TMET is an established, well-respected multi academy trust, with a growing family of 13 schools in Leicestershire. Our Trust comprises eight primary, five secondary and one special school. TMET exists to make a positive difference to the life chances of children and young people and to our wider community. At the heart of all we do is a commitment to provide our pupils access to a world-class education, our schools with excellent school-to-school support, and our staff with high quality professional development. We value cross phase work and have deliberately recruited a mix of primary and secondary schools into the Trust. All our schools have common values and core operational systems, applied locally with adaptations for individual contexts and needs. The Mead Institute of Professional Learning is the training hub for all our staff, and offers teacher training, professional qualifications (NPQs) and other CPD for teachers and support staff. It encompasses the Leicester and Leicestershire SCITT and the Leicester and Leicestershire Teaching School Hub. At the helm of our Trust is a group of carefully chosen trustees, leaders of education and key leaders within both the wider and business community. These conscientiously selected guardians of our Trust, supported by our core central team and effective business management systems, ensure that we keep exceptional education provision at our core. Our trustees, staff and pupils all work together to make a positive difference.

https://www.tmet.uk/ (opens in new tab)

After this apprenticeship

  • There is a full-time role available at the end of the apprenticeship, along with an opportunity to progress to a higher level of study, such as Network Engineer Level 4

Ask a question

The contact for this apprenticeship is:

ALTHAUS DIGITAL LIMITED

Tasha Wright

talent@althausdigital.co.uk

The reference code for this apprenticeship is VAC1000323000.

Apply now

Closes in 8 days (Friday 13 June 2025 at 11:59pm)

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