Front of House Assistant Apprentice

ARAPINA BAKERY LIMITED

LONDON (SE8 3FB)

Closes in 8 days (Friday 13 June 2025 at 11:59pm)

Posted on 30 May 2025

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Summary

This is a great opportunity to join our expanding company with further progression in mind. We are looking for a professional to work on our retail locations, such as Greenwich and nearby markets. This is a great opportunity for a weekend position that can expand further to full time!

Wage

£7,066.80 to £11,428.56, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

£9 per hour, depending on hours 18h – 45h Minimum wage based on age after a year of apprentice

Training course
Customer service practitioner (level 2)
Hours
Weekends 8am to 18pm depending on the location, 9 hours shift pattern, to expand to weekdays. 18-45 hours per week

18 hours a week

Start date

Monday 23 June 2025

Duration

1 year 8 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be trained:

  • To set up a market stall and bakery displays swiftly, with attention to detail
  • Serve customers and get to know how you can best do things faster
  • Report to our shop manager
  • Required to work without supervision at times.
  • Work as team 
  • Adhere to high standard of hygiene and cleanliness 

Where you'll work

8 LITTLE THAMES WALK
LONDON
SE8 3FB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IXION HOLDINGS (CONTRACTS) LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

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This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Excellent training on:

  • Customer service
  • Barista
  • Knowledge of the hospitality industry
  • Food handling
  • Food rotation
  • Health and Safety
  • Cleaning

Requirements

Desirable qualifications

GCSE in:

  • English (grade A* - C/Grade 4 - 9)
  • Maths (grade A* - C/Grade 4 - 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Passion for sales
  • Hygiene and cleanliness
  • Barista skills preferred
  • Can do attitude

About this company

Arapina is an award winning healthy lifestyle bakery, offering vegan, gluten free and sugar free options, based on reinvented Mediterranean cooking that caters for a sophisticated clientele. We are based in Greenwich, with 6retail locations one of which contains a state-of-the-art industrial kitchen open to the public.

http://www.arapina.co.uk (opens in new tab)

Company benefits

•Pension scheme •28 days holiday + additional •Bonuses •Excellent training & development •On duty-meals •Paid breaks •Discount for in-house purchases •Team nights out •Progression opportunities •Flexible working hours •Day shifts

After this apprenticeship

Front of house assistant, supervisor, floor manager, junior operational manager, operational manager.

Ask a question

The contact for this apprenticeship is:

IXION HOLDINGS (CONTRACTS) LIMITED

Manpreet Nijor

manpreet.nijor@shaw-trust.org.uk

07928506586

The reference code for this apprenticeship is VAC1000322952.

Apply now

Closes in 8 days (Friday 13 June 2025 at 11:59pm)

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