Primary Care Admin Assistant Apprentice

Park Street Surgery, Ripon

NORTH YORKSHIRE (HG4 2AX)

Closes in 22 days (Sunday 22 June 2025 at 11:59pm)

Posted on 28 May 2025

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Summary

An opportunity to work within the diverse administrative team that keeps a busy GP service running smoothly, alongside time supporting reception and business support staff to get a flavour of all the work that goes on run an efficient patient cantered service.

Wage

£18,525 a year

Check minimum wage rates (opens in new tab)

NHS Pension.

Training course
Business administrator (level 3)
Hours
Monday to Friday 9am - 5pm, with some ad hoc variation to start earlier (8am) or finish later (6pm). No weekend or bank holiday working.

37 hours 30 minutes a week

Start date

Monday 23 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A typical week will involve 1-day at college, 3-days with the administrative team and 1-day supporting reception and business support.

  • Diverse administrative tasks using NHS and external IT systems, including AI software, to manage patients' care
  • Support to the reception and dispensary team to deliver front facing patient services
  • Speaking with patients via telephone and booking appointments
  • Work with the business support officer and practice manager to support ad hoc projects and routine administrative tasks
  • Support to ensure paper records and file are managed correctly

Where you'll work

7-8 PARK STREET
RIPON
NORTH YORKSHIRE
HG4 2AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

YORK COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Apprentices will typically attend York College on a day release for the duration of the apprenticeship (although online delivery is also available) and work with their employer for the remainder of their contracted hours. During their time in college, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor/reviewer will visit the workplace every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.

Requirements

Essential qualifications

GCSE in:

  • 3 other subjects (grade 4)
  • English (grade 4)
  • maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working

Other requirements

After you submit your application, look out for an email from apprenticeships@yorkcollege.ac.uk Check your spam folder, too. You must reply, otherwise your application will be rejected.

About this company

We provide comprehensive NHS primary care services to help patients manage their health and well-being. Our aim is to provide a high quality, caring and personal healthcare service to our whole patient base. We have 30 staff including GPs, nurses, administration and support staff.

https://www.7parkstreet.co.uk/ (opens in new tab)

Company benefits

Christmas and summer social events. Access to the Blue Light Card discount scheme. 5-weeks leave plus bank holidays.

After this apprenticeship

The post could take the candidate into a range of full-time positions within the GP setting or wider healthcare administration and business support areas.

Ask a question

The contact for this apprenticeship is:

YORK COLLEGE

Apprenticeships

apprenticeships@yorkcollege.ac.uk

01904 770368

The reference code for this apprenticeship is VAC1000322912.

Apply now

Closes in 22 days (Sunday 22 June 2025 at 11:59pm)

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