Apprentice Administrator & Receptionist

Summary

A fantastic opportunity for an individual to join the ever-growing team in Waterlooville as an Administrator and Receptionist Apprentice. We are looking for an individual who can ensure a high standard of service is delivered by continually seeking to improve services and by making a positive contribution to the professionalism of the team.

Wage

Competitive

Competitive wage offered

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Training course

Business administrator (level 3)

Hours

Monday - Friday, Shifts to be confirmed.

37 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will develop the skills you need for the job by working alongside your colleagues and obtain experience in many different aspects of the role, delivering against your Apprenticeship Plan to ensure all required modules are successfully completed on time and to the required level.

You will also be helped to build relationships with peers, allowing you to achieve your professional development objectives.

A full list of duties and responsibilities is detailed below.

Reception:

Welcome visitors and provide site induction - issue passes/access cards
Organise Meeting Rooms including provision of refreshments
Monitor of following supplies restocking when required: Stationery, Tea, coffee, sugar, milk, Cleaning materials and ink cartridges
Assist with process of new starters

General:

Timesheet Entry for all staff
Processing and administration of purchase orders and related invoices
Purchasing utilising corporate credit card
Administration of vendors
Process incoming and outgoing post

Where you'll work

Unit A, Wellington Gate
Silverthorne Way
Waterlooville
PO7 7XY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SERCO LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

Training will be done in house
You will be assigned a mentor from the Learning and Development team where you will have monthly catch ups and workshops to complete

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Company benefits

Pension: Up to 6% contributory pension scheme Wellbeing: 24/7 Employee Assistance Programme, wellbeing app, 30% off at Serco-managed leisure centres Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Become a full time Business Administrator / Receptionist working for an ever growing contract
Open to internal job opportunities
Complete further apprenticeships with Serco

Ask a question

The contact for this apprenticeship is:

SERCO LIMITED

Megan

megan.vaughan@serco.com

The reference code for this apprenticeship is VAC1000322909.

Apply now

Closes in 11 days (Wednesday 11 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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