Level 3 Digital Support Technician Apprentice

Summary

Here at National Gas, we are at the forefront of the UK's move towards sustainable energy and achieving our Net Zero goals by 2050. Whilst our operational teams keep today’s gas flowing safely and efficiently, our digital teams are shaping the future behind the scenes — and you could be part of it.

Wage

£24,242 a year

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Training course

Digital support technician (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you ready to kick-start your career with hands-on experience and top-notch training?

Maybe you’re interested in the digital side of business operations, or how IT systems support organisations?

As a Digital Support Technician Apprentice, you’ll play a key role in keeping our finance systems running smoothly while gaining a qualification and hands-on experience with essential tools and technologies. You’ll become a Registered IT Technician (RITTech), an industry recognised standard within the digital space.

You'll join a small team inside our Finance department who specialise in three business-critical systems: Coupa (procurement), Concur (expenses), and ServiceNow (IT support).

You'll spend around 50–60% of your time learning the Coupa platform in depth, while gradually becoming an all-rounder across the other tools.

This is a great opportunity if you're curious about how software systems work in the real world and want to start a career in digital operations and support.

You’ll learn how to:

Troubleshoot and resolve user issues across multiple platforms  
Configure and maintain digital finance systems  
Support finance users and create helpful documentation  
Understand workflows, updates, and digital system life cycles  
Collaborate with finance teams, IT teams, and external vendors  
Work with tools that support modern agile and cloud-based systems

We’ll work closely with your apprenticeship provider to review your progress at regular intervals, providing feedback and guiding your development.

You’ll have a tailored personalised plan that ensures you have appropriate support and training.

Most of your learning will be on the job, with off-the-job training and one-to-one tutoring. 

Where you'll work

National Grid House Warwick Technology Park
Gallows Hill
Warwick
CV34 6DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Digital Support Technician Level 3 Apprenticeship Standard:

This apprenticeship is perfect for someone who enjoys working with systems and data, likes solving problems, and is keen to learn about the digital technologies that power large businesses
We’re not expecting you to know everything from day one or be familiar with any of the systems we work with, but a little bit of IT knowledge goes a long way.
You might already be familiar with how software is developed, how systems talk to each other, or have an interest in programming, data, or engineering
This role isn’t customer-facing, so you don’t need to be highly extroverted - just focused, curious and eager to learn

Requirements

Essential qualifications

GCSE in:

English (grade C/4 and above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Patience

Other requirements

You'll start in a large cohort of other apprentices, where you'll attend an in-person induction in September 2025, fostering strong workplace relationships that will build the foundation of your future networks.

About this company

National Gas Transmission is the backbone of Britain’s energy system today and will play a leading role in the transition to a clean energy future that works for every home and business. We own and operate the national gas network, delivering energy to where it is needed in every part of the country.

https://jobs.nationalgas.com/ (opens in new tab)

Company benefits

-Healthy work-life balance and support our employees in achieving it. -Generous holiday allowance with the option to buy & sell additional days - Generous pension scheme. For every £1 you pay in, we'll contribute £2.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

You'll grow within the team, and providing great performance, be offered a permanent role in an area you've trained in

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