Healthcare Support Worker Apprentice

Summary

Would you like to start your career in the NHS whilst gaining relevant qualifications? Are you caring and compassionate and interested in helping us to deliver an outstanding service to our patients? This is a great opportunity to gain skills, experience and knowledge for those who wish to pursue a career in nursing via the apprenticeship route.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Healthcare support worker (level 2)

Hours

Monday - Friday with shift work required. No nights or weekends. (1 set study day per week)

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

10

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Deliver high quality, compassionate care under the direction of a Registered Nurse (or other registered care professional dependent on setting) with a focus on promoting patient centred healthcare and promote independence
Have proficient attitudes and behaviours compatible with NHS Values
Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual
Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a registered nurse
Work with their assessor, supervisor, manager and professional development team to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace, while on placements and through attending the apprentice level 2 programme
Provide feedback to assist in the evaluation of the healthcare apprentice programme
Develop by the end of the apprenticeship level 2 programme the ability to work without direct supervision, at times delivering care independently in line with the individual’s defined plan of care, within the parameters of practice of the healthcare support
worker role

Where you'll work

Worcestershire Royal Hospital, Charles Hastings Way, Worcester, WR5 1DD
WR5 1DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HALESOWEN COLLEGE

Your training course

Healthcare support worker (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role
Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed
Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent
Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm
Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing
Recognise and respond to changes in individuals’ health and wellbeing
Perform basic life support
Undertake physiological measurements, selecting and using the correct tools or equipment
Assist the registered practitioner in encouraging individuals to take or use their prescribed medication
Promote access to fluids and nutrition in line with an individual’s care plan
Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care
Contribute to the storage of supplies and equipment
Contribute to the cleaning, disinfecting and disposal of materials and equipment
Support others with appointments, enquiries and referrals
Communicate with individuals using techniques designed to facilitate understanding
Recognise and respond to limitations in an individual’s mental capacity
Act on opportunities to support others to maximise their health, well-being and positive lifestyle choices
Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology
Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality
Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE)
Move and handle equipment or other items safely and assist individuals
Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace
Participate in appraisal and supervision to support ongoing personal development
Participate in training and development activities including the Care Certificate Standards
Reflect on own practice
Contribute to improvement activities in the workplace, for example collecting and logging data for audit
Use evidence to make suggestions for improving practice
Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role
Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed
Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent
Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm
Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing
Recognise and respond to changes in individuals’ health and wellbeing
Perform basic life support
Undertake physiological measurements, selecting and using the correct tools or equipment
Assist the registered practitioner in encouraging individuals to take or use their prescribed medication
Promote access to fluids and nutrition in line with an individual’s care plan
Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care
Contribute to the storage of supplies and equipment
Contribute to the cleaning, disinfecting and disposal of materials and equipment
Support others with appointments, enquiries and referrals
Communicate with individuals using techniques designed to facilitate understanding
Recognise and respond to limitations in an individual’s mental capacity
Act on opportunities to support others to maximise their health, well-being and positive lifestyle choices
Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology
Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality
Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE)
Move and handle equipment or other items safely and assist individuals
Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace
Participate in appraisal and supervision to support ongoing personal development
Participate in training and development activities including the Care Certificate Standards
Reflect on own practice
Contribute to improvement activities in the workplace, for example collecting and logging data for audit
Use evidence to make suggestions for improving practice

Your training plan

You will be supported to complete the Healthcare Support Worker Level 2 apprenticeship qualification with Halesowen College
Training will be delivered in the workplace and remotely via Teams with assessor visits to the workplace and support from the Trust's Professional Development Team
Training will take place initially in a block and then via once a week day release

Requirements

Essential qualifications

GCSE or equivalent in:

Maths & English (grade 3-9)

Other in:

Maths & English (grade Level 1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

If you have a Level 3 Health & Social Care Qualification AND 12 months experience of working with the general public you may not be eligible for apprenticeship funding. In this case we encourage you to join us by applying directly for a Band 2 Healthcare Support Worker/HCA role via NHS Jobs.

About this company

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams. Our values and behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

https://www.worcsacute.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Apprentices will have the opportunity to apply for a permanent Healthcare Assistant role within our Trust on successful completion
We offer opportunities to progress further via the apprenticeship route with Level 3 Senior Healthcare Support Apprenticeships, Nursing Associate Foundation Degree Apprenticeships and the Registered Nurse Degree Apprenticeship
All further study must be approved by your line manager and is fully funded via the Trust’s Apprenticeship Levy

Ask a question

The contact for this apprenticeship is:

Worcestershire Acute Hospitals NHS Trust

Kim Creighton

kimberley.creighton@nhs.net

The reference code for this apprenticeship is VAC1000322886.

Apply now

Closes in 10 days (Tuesday 10 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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