Business Administration Apprentice

Summary

An opportunity has arisen to undertake a Business Administration Apprenticeship with a difference at Rockcity Industries. While working and training you will gain the skills and experience required as a starting point for a career in any aspect of Business administration. The role will be a varied role and you will be a key part of the business.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Pay will be reviewed regularly

Training course

Business administrator (level 3)

Hours

The hours will be 37.5 hours a week, over 5 days, to include some evenings and weekends. Working hours will be between 9:15am - 10:30pm Mon to Fri, and 9:15am - 7:30pm Sat/Sun with various shifts covering those times

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties will include:

Assist in essential administrative support
Dealing with the online social pages
Scheduling of group bookings
Data entry and record keeping
Document filing and office support
Receiving and packing orders
Handling calls/emails
General housekeeping duties

Where you'll work

ROCK CITY
HAWTHORN AVENUE
HULL
HU3 5GL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HULL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be undertaken at the place of work under the guidance of fully qualified members of staff while the Skills coach from Hull college will visit you regularly to expand on your skills, knowledge and behaviours working towards the qualification.

More training information

Hull College will deliver the apprenticeship standard: Business Administrator level 3.
Plus, functional skills maths and English Level 1/2 if required

Requirements

Desirable qualifications

GCSE in:

English (grade 4 - 9 or A* - C)
Maths (grade 4 - 9 or A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative

About this company

Rockcity began its journey in 1994 as one of the UK's pioneering community indoor climbing centres, transforming countless young lives and redefining what's possible in climbing for three decades. Boasting some of the most iconic and cutting-edge climbing facilities in the world. Rockcity offers diverse climbing experiences, including roped climbing, dedicated adult and family bouldering areas, and a state-of-the-art competition zone. The passion behind it all is driven by Rockcity Sports Club CIC, while Rockcity Coffee keeps climbers energized.

https://rockcity.co.uk/ (opens in new tab)

Company benefits

The use of onsite facilities

After this apprenticeship

On successful completion of the apprenticeship, there is a full-time role for the right candidate.

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