HR Support Apprentice

Summary

We are looking for a highly motivated individual with a passion for people, continuously helping improve the way we work,serving our teams needs and delivering a quality service. Our team is at the heart of everything we do, you’ll swiftly become an integral member of the team and assist supporting the employee lifecycle in every sense of the word.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Additional benefits such as bonus scheme.

Training course

HR support (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role will support the company’s recruitment activities and assist in onboarding new team members, as well as overseeing benefits administration and supporting wider HR initiatives and projects.

We aren’t just looking for someone who will cover administrative duties, we are a growing organisation, and the right candidate will have the opportunity to support local HR activities as well as visibility of HR on a global scale.

Duties will include:

Onboarding and offboarding activities
HRIS administration
Administration of company benefits

Where you'll work

Chester House
Farnborough Aerospace Centre
Farnborough
GU14 6TQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

FARNBOROUGH COLLEGE OF TECHNOLOGY

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

HR Support Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English & Maths (grade C / 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

1. Failure to provide qualification/exam results may result in your application being rejected. 2. A valid driving licence would be highly advantageous.

About this company

Jenoptik UK is part of the Smart Mobility Solutions division of Jenoptik, providing photonics-based, innovative, and sustainable solutions including technology and services for Road Safety, Public Security, and Road User Charging. Our customers include local and central government, police, and enforcement agencies, as well as public and private organisations. Jenoptik are experts in making roads better; using Automatic Number Plate Recognition based technologies to reduce casualties, improve traffic flows and enhance the environment. With more than 100 UK based staff, dedicated to its advanced ITS solutions, our services support projects from initial consultation, design, and manufacture through to installation and on-going maintenance. Since we first invented ANPR (yep, that was us!) over 40 years ago, our products and services have continually evolved to provide best of breed solutions, through ongoing innovations with patented firsts such as synchronised Infra-Red illumination and Deep Learning artificial intelligence software.

https://www.jenoptik.co.uk/ (opens in new tab)

Company benefits

Private healthcare and death in service would be eligible should the role become permanent (post level 3 completion).

After this apprenticeship

Jenoptik would love for the successful candidate to become a long-term member of our team
We provide a great platform for someone to learn, grow, and build a rewarding career in HR
Upon completion of the apprenticeship, we would look to offer a permanent position as an HR Administrator within our team

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