Office Administrator Apprentice

Summary

Are you great at attention to detail, reliable and willing to learn? Do you have an interest in the design, construction, and commissioning and see yourself progressing in an administrative environment? Look no further than the Office Administrator Apprentice position at CTS Europe.

Wage

£18,000 a year

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Training course

Business administrator (level 3)

Hours

Monday to Thursday, 8.00am to 4:30pm. Friday, 8.00am to 2.00pm (occasional cover to 4:30pm).

38 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for someone who is keen to learn and be involved in a variety of admin duties, someone who can take responsibility for their job tasks and complete them in an accurate and timely manner. You will have excellent organisational skills and be able to support across teams. You will be keen to progress and develop a career with CTS.

About the role:

The Office Administrator will be responsible for the following duties:

Order Processing:

Processing customer orders using SAGE & internal customer support system
customer support system
Invoicing customer orders including use of portals

Logistics:

Organising and tracking deliveries including export & import

Admin Support:

Expected to assist with other tasks where necessary to support the business.

Answering incoming telephone calls
Support purchasing activities
Invoicing customer orders
Raising supplier purchase orders
Chasing supplier deliveries
Keep customer and supplier records up to date
Scanning & filing
Manual Printing & Binding

Quality Systems Support:

Follow ISO System processes and respond/coordinate accordingly to audit
Feedback

Where you'll work

UNIT 14 ORDNANCE COURT
ACKWORTH ROAD
PORTSMOUTH
HAMPSHIRE
PO3 5RZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PETA LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Team working
Self-motivated
Planning skills

About this company

Containment Technology Services specialise in the design, construction, and commissioning of Laboratory Containment Systems for handling pharmaceutical drug compounds. Our products are unique and award winning, including the Queens Award for Innovation. We are proud to base our operations, including manufacturing in Portsmouth. We successfully export our products to Pharmaceutical Research companies all over the world and are acknowledged by our customers as experts in our field.

https://containment-technology.co.uk/ (opens in new tab)

Company benefits

· Company pension · Health Insurance · Rewards scheme · Encourage and pay for professional development

After this apprenticeship

There is the potential to be offered a full-time role at the end of the apprenticeship.

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