Business Administration Apprenticeship
AGE UK GATESHEAD
NE8 1BX (NE8 1BX)
Closes in 30 days (Monday 30 June 2025)
Posted on 27 May 2025
Contents
Summary
To support the effective operation of the Hospital to Home team by providing high-quality administrative support. The role includes handling referrals, maintaining accurate records, liaising with professionals and clients, and ensuring the service runs smoothly.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - Shift times & breaks to be arranged at interview.
30 hours a week
- Start date
-
Monday 21 July 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the coordination of new referrals from NHS teams, social workers, and other professionals
- Maintain accurate and up-to-date digital and paper-based records
Use internal systems and databases to log client interactions and progress - Assist in preparing reports, data entry, and outcome monitoring
- Respond to telephone and email enquiries in a professional and timely manner
- Provide administrative support to the wider team, including meeting minutes and scheduling
- Liaise with clients, families, and health professionals in a respectful and confidential manner
- Uphold GDPR and safeguarding procedures at all times
- Contribute to continuous improvement and service development projects
- Attend training sessions, complete coursework, and engage with the apprenticeship provider
Where you'll work
The Bank, 215 High Street, Gateshead
Tyne and Wear
NE8 1BX
NE8 1BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TYNE NORTH TRAINING LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- You will gain a Level 3 Business Administration qualification at the end of your apprenticeship
- All training will be carried out at your place of work
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
About this company
We are an independent, local charity supporting older people in Gateshead and Newcastle for over 50 years. Our services aim to support older people, their families and carers. We are here to make Gateshead a more age-friendly place and we do this by providing services that make a difference, standing up for their interests, enabling their voices to be heard and fostering a sense of community and belonging for all older people.
After this apprenticeship
Apprentices will be fully supported and mentored with opportunities to gain experience across other aspects of the organisation/departments, to become an integrated member of the business development team, leading to potential employment within the business.
Ask a question
The contact for this apprenticeship is:
TYNE NORTH TRAINING LIMITED
tnt@tynenorthtraining.co.uk
The reference code for this apprenticeship is VAC1000322794.
Apply now
Closes in 30 days (Monday 30 June 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.