Education Recruitment Resourcing Apprentice
ZEST EDUCATION LTD
Lichfield (WS13 6LZ)
Closes on Thursday 31 July 2025
Posted on 27 May 2025
Contents
Summary
This is a great opportunity to start a career in recruitment and specialise in the education sector. Suited to a sociable, dynamic and a curious go getter with a keen interest in the industry. If you have drive, determination and passion for this exciting and challenging profession, then this is the career for you.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
8.30am - 4.30pm, Monday - Friday.
37 hours 30 minutes a week
- Start date
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Friday 1 August 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Sourcing prospective candidates
- Maintaining a database, updating and cleansing the system
- Checking candidate references and ensuring everything is compliant on our system
- Registering and recruiting suitable candidates
- Gaining the right to work and references
- Telephone screening of prospective candidates
- Checking candidate references and ensuring compliance
- Confirming appointments and interviews
- Answering the phone
- Making phone calls to check availability
- Data inputting
Where you'll work
Units 10 City Arcade
Bore Street
Lichfield
WS13 6LZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
JUNIPER TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Level 2 Apprenticeship
- End Point Assessment
- Maths and English functional skills if required, which will be delivered via online training sessions for 1 hour per week
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Social Skills
- Relationship Building
Other requirements
Applicants for this vacancy need to be aware that a strong personality and tenacity to achieve results is needed to be successful within the recruitment sector. If you are not confident speaking with new people or do not feel this is a skill that can quickly be developed this may not be the best role for you.
About this company
Zest Education was founded in 2014 and has become one of the market leading supply teaching agencies across the West Midlands and Staffordshire. We are a specialist education agency, supplying teachers and support staff to nurseries, schools and alternative provisions across Staffordshire and the West Midlands.
After this apprenticeship
Permananet employment and the opportuity to progress into a Recruitment Consultant supported by a Level 3 Recruiter qualification.
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Neil Shakespeare
neil.shakespeare@junipertraining.co.uk
07923219046
The reference code for this apprenticeship is VAC1000322791.
Apply now
Closes on Thursday 31 July 2025
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