Car Sales Apprentice

RICHARD SANDERS LTD

KETTERING (NN16 9HU)

Closes on Sunday 27 July 2025

Posted on 27 May 2025

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Summary

This is a fantastic opportunity for someone looking for a customer focused role working for a well-established and reputable car dealership. As part of your role you will be, meeting and greeting customers, organising finance options, giving customers a comprehensive understanding of costings. An exciting and varied role.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

: £16K per annum + commission. OTE (on target earnings) of £20K in your first year.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.30pm and Saturday, 8.30am - 5.00pm , half a day off in the week.

40 hours a week

Start date

Sunday 10 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities:

  • Meeting and greeting customers on arrival and dealing with them in a professional manner
  • Demonstrating and presenting vehicles to potential customers
  • Detailing vehicle specifications/features and answering customer questions
  • Going through pricing and packages available
  • Organising finance options and giving customers a comprehensive understanding of costings
  • Addressing any concerns or objections with customers and resolving
  • Closing the sale and preparing paperwork
  • Contacting customers after delivery

Person specification:

  • Drivers license is essential
  • Articulate
  • Strong communication skills
  • The ability to handle customers in a professional manner and adaptable to different customer needs
  • Mature
  • Flexible
  • Eager

Where you'll work

NORTHFIELD AVENUE
KETTERING
NN16 9HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STARTING OFF LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Level 2 Customer Service Practitioner  Apprenticeship Standard
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this company

Established in 2002, the client proudly represents the Renault, Dacia, Nissan and Peugeot franchises in Kettering and Northampton. They pride themselves in offering an exemplary level of service in all aspects of the business. This role will be based in the Kettering dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.

After this apprenticeship

  • Possible full time permanent position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

The reference code for this apprenticeship is VAC1000322753.

Apply now

Closes on Sunday 27 July 2025

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