Customer Service Apprentice

Summary

Join Rock Oil, a leading UK manufacturer, as a Customer Service Apprentice. Gain hands-on experience, earn while you learn, and work towards a recognised qualification in a supportive team. Real career progression opportunities after the 18-month apprenticeship.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Starting wage will be in line with the National Minimum Wage for Apprentices, which varies depending on your age. After completing the 18-month apprenticeship, your pay will be reviewed and increased in line with your new qualifications and role.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 08:00 - 17:00 1-hour for lunch

40 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Communicate with customers via phone and email
Process and track orders accurately
Liaise with other departments, including sales and logistics
Develop key skills in communication, organisation, and time management
Understand the complete customer journey, from enquiry to delivery

Where you'll work

MALONE HOUSE
90 PRIESTLEY STREET
WARRINGTON
WA5 1ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience
Willingness to learn

Other requirements

This role is ideal for someone looking to build a long-term career in a professional and supportive environment within a well-established, British manufacturing business. No experience necessary, just a willingness to learn

About this company

Rock Oil is a British manufacturer of high-performance lubricants and fuels, supplying the automotive, motorcycle, marine, and industrial markets. With nearly 100 years of history, we are proud of our reputation for quality, innovation, and excellent customer service.

http://www.rockoil.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Customer Service Representative.

Ask a question

The contact for this apprenticeship is:

ROCK CHEMICALS LTD

Heather Ditchfield

heather.ditchfield@rockoil.co.uk

01925 636191

The reference code for this apprenticeship is VAC1000322733.

Apply now

Closes on Wednesday 30 July 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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