Customer Service and Operations Apprentice

Summary

As a Customer Service and Operations Apprentice, you’ll be supported by experienced colleagues while you develop strong customer service and sales skills in a business-to-business (B2B) environment. You’ll learn how to manage client relationships, generate new leads, and contribute to business growth.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.00pm.

35 hours a week

Start date

Monday 23 June 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support customer enquiries via telephone, email, and online platforms in a professional, helpful manner
Assist in generating new business leads through cold calls, LinkedIn, and other outreach methods
Build relationships with existing and lapsed customers, understanding their needs and promoting appropriate services
Maintain accurate records using our CRM system and support the wider team with administration
Research target organisations and identify decision-makers to support business development
Use social media (e.g., LinkedIn) to stay updated on industry trends and identify sales opportunities
Attend internal meetings and participate in training sessions
Minimum of 6 hours per week spent on apprenticeship work and training

Where you'll work

HIGH ROAD
THORNWOOD
EPPING
CM16 6LU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CT SKILLS LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Working towards your Customer Service Practitioner Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience
You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer
All apprenticeship work and training is completed in the workplace, during working hours

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative

Other requirements

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

About this company

Camfaud Concrete Pumps Ltd is the UK’s leading concrete pump hire company with over 300 staff across nationwide depots. As part of their ongoing investment in talent and customer service excellence, they’re looking for an enthusiastic Customer Service and Operations Apprentice to join their growing team. This is a great opportunity for someone early in their career or looking to retrain, combining full-time employment with structured training and nationally recognised qualifications.

https://www.camfaud.co.uk/ (opens in new tab)

Company benefits

Competitive salary, pension scheme, private healthcare scheme & life insurance.

After this apprenticeship

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

Recruitment Team

recruitment@ctskills.co.uk

The reference code for this apprenticeship is VAC1000322703.

Apply now

Closes in 20 days (Friday 20 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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