Applications Support Apprentice
The Sheffield College
South Yorkshire (S2 2RL)
Closes in 10 days (Tuesday 10 June 2025 at 11:59pm)
Posted on 27 May 2025
Contents
Summary
The Application Support Apprentice will support the delivery, maintenance, and enhancement of business-critical applications that underpin core services across the organisation. This role is key to ensuring that staff and students can effectively use digital tools and systems that support teaching, learning, and operational delivery.
- Wage
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£25,319 a year
Check minimum wage rates (opens in new tab)
Fixed term contract (2 years).
- Training course
- Information communications technician (level 3)
- Hours
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Monday - Friday: Between the hours of 8.00 am and 18.00 pm.
37 hours a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a hands-on, customer-facing role offering valuable experience within a dynamic IT environment, helping to build practical skills while contributing to the reliable delivery of essential digital services across the organisation.
Main responsibilities:
- Support the development, implementation, and maintenance of the College’s primary business information systems, in-house platforms, and digital services, ensuring they align with operational needs and deliver ongoing value.
- Work collaboratively across the IT systems team and with infrastructure engineers to develop integrated IT solutions that address root causes, improve functionality, and support digital transformation.
- Respond to user-reported incidents and service requests in line with agreed Service Level Agreements (SLAs), maintaining a high standard of customer service and issue resolution.
- Assist in analysing user requirements and translating them into functional system improvements or new solutions to ensure that business-critical applications continue to meet the evolving needs of the College.
- Contribute to the effective operation and ongoing support of administrative and information systems by ensuring they are well-maintained, documented, reviewed regularly, and aligned with best practices.
- Provide first-line support for staff and students, managing incidents from initial report through to resolution and escalating as necessary while maintaining ownership of issues throughout.
- Offer technical advice and assistance to users of the College’s business systems, including supporting the roll-out of software updates, new features, and infrastructure changes.
- Foster positive working relationships with external suppliers and third-party support providers to ensure effective service delivery and system performance.
Cross-college Responsibilities:
You may be required to participate in cross-college teams and working groups on key projects.
You may need to attend relevant internal committees and groups. This could include preparing and presenting papers as required.
You will act as a role model to colleagues, ensuring that the responsibilities of the post are carried out in line with the College’s FREDIE+ values and behaviors.
Student Related Responsibilities:
- Anyone who has regular contact with children and young people in their day-to-day responsibilities, must ensure they are safe. You will work with the Safeguarding Team, ensuring concerns regarding students/apprentices are shared in a timely, accurate manner.
- You will be involved in supporting college open days, supporting during the exam season, student enrolment and any other required events.
Other Responsibilities:
All staff have a responsibility to ensure that the college provides a safe and sustainable environment for students, staff and visitors. You will support this by:
- Understanding and undertaking the specific responsibilities for their role as documented within the Health and Safety Policy and procedures.
- Ensure compliance with Data Protection Regulations.
- Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college’s environmental strategy and net zero ambition.
Where you'll work
Granville Road
Sheffield
South Yorkshire
S2 2RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SHEFFIELD COLLEGE, THE
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
This is a cross college/campus role.
Head office: City Campus, Granville Road, Sheffield, S2 2RL.
College attendance: Day release
Venue: @ City Campus, Granville Road, Sheffield, S2 2RL.
Requirements
Essential qualifications
GCSE in:
English and Maths (grade A* - C/9-4/or equivalent)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
Other requirements
The Application Support Apprentice will support the delivery, maintenance, and enhancement of business-critical applications that underpin core services across the organisation. This role is key to ensuring that staff and students can effectively use digital tools and systems that support teaching, learning, and operational delivery. The apprentice will work closely with the wider IT systems team, including infrastructure engineers and application specialists, to help implement technology solutions, support system upgrades, and contribute to the smooth rollout of new digital services. They will assist in planning and delivering IT change projects, taking part in the implementation, testing, and deployment of both software and hardware solutions.
About this company
The Sheffield College is a further and higher education college that provides academic, vocational and professional qualifications to approximately 14,500 young people and adults a year. Our mission is transforming lives through learning. The college, which is Ofsted graded ‘good’, provides high quality academic, technical and vocational training to enhance qualifications, skills and employability across the region, and operates from a number of campuses and sites across the city.
After this apprenticeship
Discussed and agreed as applicable.
Ask a question
The contact for this apprenticeship is:
SHEFFIELD COLLEGE, THE
The reference code for this apprenticeship is VAC1000322681.
Apply now
Closes in 10 days (Tuesday 10 June 2025 at 11:59pm)
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