Business Administration Apprentice Facilities

Summary

Working with or alongside a team of five business admin apprentices alternating between key areas of the department, gaining experience across a wide spectrum of different roles within Facilities. The post holder within this role will also be expected to be efficient, organised, punctual and able show the ability to demonstrate initiative.

Wage

£23,556 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 8:30am - 5pm 30 minutes for lunch (Some weekend and out of hours work required).

37 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The main thrust of this role is to provide administrative support across key areas of the Facilities
department.

The individual details of the areas are listed below:

Accommodation – Assist with allocating bedrooms, controlling and monitoring the issue of keys and help with administration relating to the Student Behaviour Review Board (SBRB). Performing
room inspections and white goods, first line of phone communication.
Conferencing – To help provide a high level of customer service to all guests / visitors looking to book and use the University of Worcester’s facilities. This will include following up enquiries,
meeting potential clients and conducting tours of facilities and accommodation. The planned allocation of seminar spaces to clients will also be required, first line of phone communication.
Estates – To work closely with the Estates team providing general administration support. This may include general word processing, photocopying, scanning, filing, obtaining quotations, arranging, attending and taking minutes at supplier meetings and Estates meetings, as well as gathering data for asset registers and preparing tender documentation. There will also be an
element of working alongside the Space Data Planner to provide assistance with data clarification on the University’s maintenance helpdesk system and compliance software.
Security & Operations – Helping source supplies and provide key information to the Assistant Director / Head of Security & Operations and support to department managers / supervisors /
Team Leaders. This area will involve some working within the Post Room / Facilities Reception, updating and maintaining the Rota as well as gaining an understanding of the specific areas covered by Campus Services (Good inwards, Waste Management), Security, Car Parking, Cleaning and Grounds.

Where you'll work

Henwick Grove
Worcester
Worcestershire
WR2 6AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Majority of the training will take place at Severn Arts in Worcester
College sessions will take place one day a month at the Worcester
Campus and online weekly sessions in the work place

More training information

One day a month paid release to college in Worcester
6 hours per week set aside to complete off the job training and college work

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

The University of Worcester is a close-knit and high-achieving community where students are supported to succeed at every level. The University is ranked 1st in the UK for Quality Education in the Times Higher Education’s University Impact Rankings 2024 and has been in the top 5 every year since its inception in 2019. The University has also been ranked in the top 10 in the UK for Gender Equality in all years of the rankings.

https://www.worcester.ac.uk/ (opens in new tab)

Company benefits

32 days of leave per year, rising to 37 total days after 5 years’ continuous service Attractive Company Pension Scheme Access to our Staff Retail Benefits Scheme Wellbeing advice and support through our Employee Assistance Programme

After this apprenticeship

Upon successgul completion, there may be a full time permanent position.

Other avenues, include working for and in all types of bsuiness and can lead to management.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sue Portsmouth

sportsmouth@howcollege.ac.uk

01527572684

The reference code for this apprenticeship is VAC1000322674.

Apply now

Closes in 8 days (Sunday 15 June 2025 at 11:59pm)

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