Travel Consultant Apprentice

Summary

Barrhead Travel is looking to grow its next generation of travel specialists! Welcoming Apprentices into the Barrhead Travel family to experience the joy of making holiday dreams come true. You will earn a salary, gain hands-on experience and achieve a nationally recognised qualification whilst being part of a global award-winning business.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Travel consultant (level 3)

Hours

Monday - Saturday, 9.30am - 5.30pm, Sunday, 10.00am - 4.00pm (37.5 hours per week in line with store opening hours).

37 hours 30 minutes a week

Start date

Monday 23 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll work in a fun, busy environment, gaining first-hand experience about everything you need to know about working in the travel industry
You will communicate with your colleagues who will help coach you in mastering a range of travel agent responsibilities, interact with our customers and support the team with sales or admin duties as required
You will learn how to handle client enquiries, research holiday destinations, make holiday reservations, process transactions, provide excellent customer service and much more
You will meet suppliers and learn all about products and services that are sold in store. Building fantastic supplier relationships along the way

We also offer a fantastic benefits scheme with generous discounts on personal travel and high street retailers, and there are also fantastic educational opportunities to travel the world and experience destinations and cultures first hand.

At Barrhead Travel we invest heavily in our people and are proud to have recently been named as one of the Telegraph’s Happiest Places to Work, as voted for by our people.

We have a suite of Wellbeing Champions to support our team’s health and happiness.

Where you'll work

31 Leicester St
Northwich
CW9 5LD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

A S TRAINING (INTERNATIONAL) LIMITED

Your training course

Travel consultant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Travel Consultant Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE or equivalent in:

Maths & English (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Geography

About this company

Since Barrhead Travel was founded in 1975, the multi-faceted business has grown from one small shop in Glasgow suburb of Barrhead, to now being one of the UK’s biggest retail travel firms with over 80 branches, more than 700 employees and myriad business awards. Most recently this British travel agency has won Best Cruise Retail Agency and Best Large Travel Agency in Scotland for 18 years running. Barrhead Travel has also been recognised for the past five consecutive years as one of the Best Companies to Work For. Barrhead Travel offers attentive and personalised service by highly trained specialists in both long and short-haul destinations including cruise, ski-holidays and tour-based excursions. Over the years the business has expanded in many avenues including the inception of the Brilliant Travel division which oversees the managed service branches and home-based travel specialists, and Barrhead Business Travel which oversees corporate travel. In early 2018, Barrhead Travel embarked on a new chapter with its acquisition by one of North America’s largest travel companies, Travel Leaders Group. Barrhead Travel will retain its distinct brand identity and heart-felt values whilst gaining access to industry-leading technology, exciting new markets and significant expansion opportunities.

https://www.barrheadtravel.co.uk/ (opens in new tab)

After this apprenticeship

On completion of your apprenticeship, you will secure a permanent position at Barrhead Travel and see your career take-off in travel with our bespoke progression and development plan

Ask a question

The contact for this apprenticeship is:

A S TRAINING (INTERNATIONAL) LIMITED

A S Training

info@as-training.co.uk

The reference code for this apprenticeship is VAC1000322665.

Apply now

Closes in 22 days (Friday 20 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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