Public Protection Support Assistant Apprentice

Summary

To provide operational and administrative support to the Public Protection Team. Service areas include taxi and premises licensing, noise, nuisance, food hygiene inspections, pollution control, housing conditions, antisocial behaviour.

Wage

£18,771 a year

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The hourly wage is £10. Upon successful completion of the first year of the apprenticeship, the wage will increase to the National Living Wage currently £12.21 per hour.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

36 hours a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We’re looking for someone who is eager to get involved in a variety of services and tasks, willing to learn, with a strong motivation to succeed, reliable, committed, and punctual, able to follow instructions and work effectively as part of a team.

Duties include:

Administration and processing of incoming vehicle licence applications
Data entry into the licensing “Diamond” database updating taxi vehicle records
Printing of vehicle plates
Taking payments from applicants using Civica over the telephone
Sending out monthly reminder letters
Diary management for vehicle inspection appointments
Ad hoc administrative tasks for the Public Protection Team as and when demand requires
Answer simple administrative questions and update applicants as to the status of their application
Undertake scanning and filing duties
Complete 6 hours online learning each week towards the apprenticeship

Where you'll work

Town Hall
The Parade
Epsom
Surrey
KT18 5BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BABINGTON BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprenticeship to be delivered remotely by Babington Business College Ltd. https://babington.co.uk/

More training information

On the job training to be provided by Epsom & Ewell Borough Council at our offices based in Epsom, KT18 5BY. Location is easily accessed by public transport. Epsom Train Station is a 5-minute walk. Subsidised parking available.

Requirements

Essential qualifications

GCSE in:

English (grade Level 2)
Maths (grade Level 2)

Other in:

any other subjects (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative
Maintain confidentiality
Work to deadlines

Other requirements

In the interests of supporting candidates in this process, you are requested to have a viable plan to attend the office daily which avoids an excessive or unsustainable commute.

About this company

This is an exciting time to join our team at Epsom and Ewell Borough Council. Over the last few years we have developed strong working relationships with partners, become more resilient and collaborative and become more effective and agile in our ways of working. Successful candidates will be supported to achieve their own professional goals, and be joining a dedicated, friendly and professional team who embrace our ethos of ‘One Team’.

https://www.epsom-ewell.gov.uk/ (opens in new tab)

Company benefits

We offer 24 days annual leave, subsidised gym membership and car parking, entitlement to join the local government pension scheme, and non-contributory life assurance.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Following the successful completion of the level 3 Business Administration apprenticeship, it is possible that there could be other opportunities within the Council where you could further your skill set and put your qualification to good use.

Ask a question

The contact for this apprenticeship is:

Epsom and Ewell Borough Council

Kelly Malavan

kmalavan@epsom-ewell.gov.uk

The reference code for this apprenticeship is VAC1000322618.

Apply now

Closes in 17 days (Sunday 15 June 2025 at 11:59pm)

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