ICT Apprenticeship

Summary

As an IT apprentice, you’ll be working closely with our system analyst supporting internal FTC SS Ltd members of staff with any IT issues & requirements and our external new and existing customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy team.

Wage

£16,575 a year

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Training course

Information communications technician (level 3)

Hours

Monday- Friday 8am- 5pm

37 hours 30 minutes a week

Start date

Tuesday 10 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be Working closely with other departments, you will need to build relationships with both internal and external customers. We expect you to be self-motivated, efficient, and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office Outlook, Word, and Excel.

Perform related duties as assigned by the systems analyst and/or the Managing Director
Maintain compliance with all company policies and procedures
Assist in 1st line support with end customer enquiries via email & phone calls & elevate to senior support if required
Maintaining an end customer user database through main interfaces
Maintenance of office systems & equipment (phones, printers, etc.)
Ability to help integrate new systems as & when required
Basic diagnostics of FTC hardware to assist the technical team
Full training provided

Where you'll work

8 Elizabeth Business Park, Tigers Close
Wigston
LE18 4AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING FOR FUTURES LTD

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Gain hands-on experience in IT support within a cutting-edge SaaS company
Opportunity to develop a wide range of skills in a growing industry
Work with a passionate team dedicated to advancing renewable energy solutions
Potential for career growth within the company as you gain experience
Supportive, innovative, and collaborative work environment

IT level 3: Equal to Level 3 (A level)

All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources.

This ensures apprentices can develop their skills while balancing work commitments.

Wise Origin is a national training provider that was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.

We specialise in digital and IT & Data Apprenticeships, and we aim to help businesses and individuals make wise decisions for better futures.

Throughout the program, you will receive dedicated support from your tutor to ensure your success.

Upon completing your apprenticeship, you will be awarded the Level 3 Information and Communication Technologies Apprenticeship Standard.

Requirements

Essential qualifications

GCSE or equivalent in:

maths (grade 4)
english (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Communication skills

Other requirements

If you're excited about IT, and computers, this is your chance to build a meaningful career in IT. Apply today and be part of the FTC team!

About this company

Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.

After this apprenticeship

Ongoing career development and progression opportunities upon successful completion of the apprenticeship

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