Customer service apprentice
ROSECREST GROUP LTD
South Croydon (CR2 6AL)
Closes on Monday 25 August 2025
Posted on 27 May 2025
Contents
Summary
Start your career in customer service with a supportive, growing company. This Level 2 apprenticeship offers hands-on experience, expert training, and the chance to work with real clients. Ideal for strong communicators ready to build confidence, skills, and a long-term career.
- Wage
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£15,704 to £25,396.80, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Possibility for salary increase for outstanding performance.
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday - Friday, 9.00am - 5.00pm
40 hours a week
- Start date
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Thursday 25 September 2025
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Apprentice, you'll play a key role in supporting clients and ensuring smooth day-to-day operations.
Typical tasks include:
- Answering calls and emails to assist customers and schedule services
- Updating client records and managing booking confirmations
- Supporting the team with enquiries, complaints, and general admin tasks
- Attending internal training and completing daily study assignments as part of your apprenticeship
- Helping improve customer experience through feedback and service tracking
Where you'll work
360 Brighton Road
South Croydon
CR2 6AL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
GINGER NUT MEDIA LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 Apprenticeship Standard:
- Training will be provided by Ginger Nut Training
- Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
- Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
- Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
- To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Applicants should have a professional and confident manner when dealing with clients, both over the phone and in person. The role is office-based and requires good attention to detail, time management, and the ability to remain calm under pressure. Occasional travel meetings or events may be required.
About this company
About Rosecrest Group Ltd Rosecrest Group Ltd is a London-based, multi-service property firm providing expert support across surveying, trades, and customer service. We are regulated by RICS and pride ourselves on delivering high-quality, responsive services to residential and commercial clients. Alongside our surveying division, we operate cleaning, decorating, maintenance, and adaption services-supporting housing providers, tenants, and private homeowners across Greater London.
After this apprenticeship
- Upon successful completion of the apprenticeship, the apprentice will be considered for a permanent role within the company
- Career progression routes include Customer Service Advisor, Client Support Executive, or Office Administrator
- High-performing individuals may also progress into team leadership or specialist service roles as the business grows
Ask a question
The contact for this apprenticeship is:
GINGER NUT MEDIA LIMITED
Nadine Rose
rge@rosecrestgroupltd.co.uk
The reference code for this apprenticeship is VAC1000322599.
Apply now
Closes on Monday 25 August 2025
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