Customer service apprentice

ROSECREST GROUP LTD

South Croydon (CR2 6AL)

Closes on Monday 25 August 2025

Posted on 27 May 2025

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Summary

Start your career in customer service with a supportive, growing company. This Level 2 apprenticeship offers hands-on experience, expert training, and the chance to work with real clients. Ideal for strong communicators ready to build confidence, skills, and a long-term career.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Possibility for salary increase for outstanding performance.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm

40 hours a week

Start date

Thursday 25 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Where you'll work

360 Brighton Road
South Croydon
CR2 6AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

About this employer

About Rosecrest Group Ltd Rosecrest Group Ltd is a London-based, multi-service property firm providing expert support across surveying, trades, and customer service. We are regulated by RICS and pride ourselves on delivering high-quality, responsive services to residential and commercial clients. Alongside our surveying division, we operate cleaning, decorating, maintenance, and adaption services-supporting housing providers, tenants, and private homeowners across Greater London.

https://rosecrestgroupltd.co.uk/ (opens in new tab)

After this apprenticeship

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

Nadine Rose

rge@rosecrestgroupltd.co.uk

The reference code for this apprenticeship is VAC1000322599.

Apply now

Closes on Monday 25 August 2025

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