L3 ICT Support Apprentice

Summary

As an IT Support Technician, you’ll enjoy a varied and rewarding role where no two days are the same. You’ll receive ongoing training, develop valuable skills, and contribute to a supportive team that values growth, collaboration, and innovation.

Wage

£23,237.86 a year

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Training course

IT solutions technician (level 3)

Hours

Monday-Friday.

30 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties and Responsibilities:

Assist in creating a structured approach to rolling out new hardware and software
Install new software and hardware and ensure the latest software upgrades are implemented
Manage Apple, Android and Windows devices using mobile device management solutions such as Intune and Endpoint Manager.
Maintain cloud user identities in Azure / Entra ID
Provision devices with operating systems, software and configuration profiles via the cloud.
Set up equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly
Deliver hardware and resources to work areas and classrooms as required
Implement specialist safeguarding software across all designated devices
Perform basic server diagnostic routines
Assist in implementing network policies for staff and students
Assist in creating and maintaining user accounts and mailboxes
Perform checks to ensure Wi-Fi connectivity is maintained
Develop a maintenance schedule for all computer hardware, software and networks and ensure it is followed
Ensure server backup policies are working and maintained
Support staff and students with the use of new and existing Technologies
Detect, diagnose and resolve PC, printer and peripheral device faults
Assist in planning and implementing changes to elements of the ICT service as required
Maintain an up-to-date inventory of ICT software, hardware and licences
Support online examinations and tests as required

Where you'll work

Widney Manor Road
Solihull
West Midlands
B91 3WR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE S&A TRANSFORM GROUP LIMITED

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Team working
Drivers License

Other requirements

Drivers License needed

About this company

A multi-academy trust in Birmingham and Solihull supporting over 8,000 learners from early years to post-16. Focused on delivering high-quality education and making a positive impact in the community.

After this apprenticeship

Upon successful completion of the apprenticeship, there may be opportunities to progress into more advanced roles within IT support or related areas. This could involve taking on more responsibility, working with different technologies, or exploring new areas within the IT field. Further training and qualifications may support future development, depending on individual interests and business needs.

Ask a question

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