ICT Apprentice - Dunsfold

INVOLVE SELECTION LIMITED

Cranleigh (GU6 8TB)

Closes in 11 days (Tuesday 10 June 2025 at 11:59pm)

Posted on 23 May 2025

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Summary

Do you love technology? Do you get satisfaction from fixing things and helping people out? If you’re looking for that next step and want to develop your skills, then a career with us could be just what you’re looking for! We need talented people to join our fantastic team.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, between 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Wednesday 25 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Overview
We are seeking an IT Apprentice looking to build a career in First Line IT Support. This is an 18-month opportunity to complete a Level 3 Information Communication Technician qualification whist also earning a competitive salary and gaining all the hands-on experience needed to gain this useful qualification.

Duties

  • Providing, first line technical support for IT enquiries.
  • Undertaking day-to-day maintenance of printers, end-user devices and core systems.
  • Assisting the IT team in the administration of VOIP and telephony systems.
  • Undertaking software and hardware installs.
  • General user administration, including account creation, management and deletion.
  • Apple product administration through an MDM (Mobile device management) including iPad and iPhone devices.
  • General asset management duties including updating the asset register to ensure accurate records of all assets.
  • Undertaking system checks and scheduled maintenance support activities.
  • Supporting maintenance and installation of cabling and AV (Audio Visual) equipment.
  • Basic network administration, including Wi-Fi network admin, web filter and firewall administration and network cabling installations.
  • Undertake research to help solve ICT problems and to develop personal skills.
  • Assisting with identifying and sharing opportunities for service improvement and the development of ICT systems and services.

Where you'll work

20 Dunsfold Park, Stovolds Hill
Cranleigh
GU6 8TB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INVOLVE SELECTION LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Level 3 Information Communications Technician Apprenticeship Standard.
  • Functional Skills in maths and English if required.
  • Blended on/off the job training and location to be confirmed.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade C (4) or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working

Other requirements

Daily travel to and from Dunsfold.

About this company

Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.

Company benefits

• A competitive apprenticeship salary. • Performance related bonus scheme. • Free onsite parking. • Access to over 900 retailer discounts via our exclusive smart spending reward platform. • Enrolment onto our company pension scheme.

After this apprenticeship

  • Full-time employment is expected once the apprenticeship is complete.
  • Further training opportunities with Higher Level Apprenticeships are also available.

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

Camilla Fielder

camilla.fielder@vocate.training

01273082194

The reference code for this apprenticeship is VAC1000322542.

Apply now

Closes in 11 days (Tuesday 10 June 2025 at 11:59pm)

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