Hospitality Team Member Apprenticeship
The Mount Pleasant Hotel
MALVERN (WR14 4PZ)
Closes on Friday 25 July 2025
Posted on 23 May 2025
Contents
Summary
Opportunity to train as a qualified Hospitality Team Member at The Mount Pleasant - a friendly, independently owned hotel in Malvern Hills. The Mount Pleasant Hotel offers fresh cooked food in its two restaurants - The Lantern (offering Thai and Indian Cuisine) and The Mulberry Tree (offering a more traditional menu).
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Hospitality team member (level 2)
- Hours
-
Working hours between 07:00am and 10:00pm, Monday to Sunday.
35 hours a week
- Start date
-
Tuesday 2 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprenticeship will work towards the full range of work in the apprenticeship standard but will include:
- Meet and greet customers
- Provide accurate information on menu and beverages
- Promote dishes and special offers in line with business and brand standards
- Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss
- Clearly communicate important / useful information such as dietary requirements
- Support team members as required to ensure smooth running of the service
Where you'll work
MOUNT PLEASANT HOTEL
BELLE VUE TERRACE
MALVERN
WR14 4PZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HEART OF WORCESTERSHIRE COLLEGE
Your training course
Hospitality team member (level 2)
Understanding apprenticeship levels (opens in new tab)
Your training plan
Work based training sessions led by a Learning Skills Development Officer (LSDO).
More training information
This apprenticeship will be delivered by a Learning Skills Development Officer (LSDO) and additional work-based training to develop your knowledge, skills and behaviours in line with the apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
Math and English (grade 2)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
This role will include some evenings and weekend work.
About this company
A family run hotel and restaurant in Malvern: This hotel in Malvern provides high standards of facilities and service, tailored by its staff for its guests. We also have available three function rooms to accommodate private dining, business meetings and events. The hotel occupies a beautiful Georgian building right in the centre of Malvern. The Mount Pleasant Hotel overlooks the Priory Church with direct access to the Malvern Hills. We are located right next door to the gateway to the Malvern Hills providing great access to many famous walking routes and local attractions. Many of our guest rooms and bedrooms overlook a stunning view of the Malvern Priory and eastwards over the Vale of Evesham towards the Cotswolds
After this apprenticeship
Potential to gain a full-time permanent position
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Erica Swingell
eswingell@howcollege.ac.uk
The reference code for this apprenticeship is VAC1000322491.
Apply now
Closes on Friday 25 July 2025
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