Apprentice Host

Bishop Auckland College

Bishop Auckland (DL14 7EP)

Closes in 20 days (Friday 13 June 2025)

Posted on 23 May 2025

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Summary

Bishop Auckland College are looking to recruit an Apprentice Host to Support the Hospitality Coordinator, Training Coordinator and wider team with the daily operations of the restaurant, retail space and training centre at The McIntyre Centre, Bishop Auckland.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Food and beverage team member (level 2)
Hours
Tuesday - Saturday, 9.00am - 5.00pm.

37 hours a week

Start date

Friday 1 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer Service and Hospitality Duties:

  • Greet guests and ensure they receive a warm and professional welcome.
  • Take orders and serve food and beverages with excellent customer service.
  • Assist with breakfast, brunch, lunch and dinner services.
  • Process payments and operate the till.
  • Set tables and ensure they are prepared for the next guests.
  • Keep service areas clean, organised and well-stocked.
  • Communicate with kitchen staff regarding allergies, food requirements, complaints or order changes.
  • Assist with kitchen duties as requested by the Chef Trainer and Sous Chef.
  • Maintain health and safety, hygiene and food safety standards at all times.
  • Clean and tidy tables, crockery, cutlery, glassware and dispose of waste appropriately.
  • Assist with organising and delivering events.
  • Support students on work placement with their learning and development.
  • Any other duties as requested by the Hospitality Coordinator.
  • This post is required to be flexible in relation to hours of work to suit service needs.

Customer Service, Administration and Training Support Duties:

  • Assist the Training Coordinator in handling customer enquiries, bookings and reservations.
  • Support the team by responding to customer queries via telephone, email and in person.
  • Help maintain accurate customer records, feedback logs and service reports.
  • Assist with promoting training offers and events to enhance customer engagement.
  • Gather customer feedback to help improve service quality and overall experience.
  • Support with stock management and ordering supplies to ensure smooth service operations.
  • Assist in creating a welcoming atmosphere by ensuring the training centre area is well-presented and organised.
  • Contribute to the overall efficiency of customer service operations by completing various administrative tasks as required.
  • Support the Training Coordinator in setting up and preparing rooms for training courses.
  • Assist with organising training materials, resources and schedules for courses.
  • Any other duties as requested by the Training Coordinator.

Where you'll work

25 Newgate Street
Bishop Auckland
DL14 7EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BISHOP AUCKLAND COLLEGE

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

  • Delivery of the apprenticeship will take place in the place of employment, you will not be required to attend day-release classes at Bishop Auckland College.
  • Full, on the job training will be provided by the employer.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3 or higher or equivalent qual)
  • Maths (grade 3 or higher or equivalent qual)

Desirable qualifications

Other in:

IT (grade 3 or higher or equivalent qual)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Good interpersonal skills
  • Efficient
  • Enthusiastic
  • Highly motivated
  • Reliable and punctual

About this company

Bishop Auckland College originated in 1993 and has a long and proud history as a very successful former technical college serving the mining, engineering and manufacturing industries. The College has evolved with the changing time and is now diversifying in order to respond to areas of specific need with highly specialist provision. Hence, the Bishop Auckland College Group is made up of a number of organisations, at varying stages of development; these are all connected by a shared mission, ethos and set of core values and offer students exceptional opportunities for progression and employment.

https://bacoll.ac.uk/ (opens in new tab)

Company benefits

Exceptional annual leave entitlement Annual staff barbeque Free gym membership for the onsite gym Onsite bursary discounts Extensive CPD opportunities Discount at local businesses Discounted hair and beauty treatments Free parking

After this apprenticeship

To be discussed at interview.

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

Emma Walker

emma.walker@bacoll.ac.uk

The reference code for this apprenticeship is VAC1000322473.

Apply now

Closes in 20 days (Friday 13 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.