Apprentice IT Support Technician
VELOCITY IT ACADEMY LIMITED
London (W1G 8JQ)
Closes in 30 days (Friday 27 June 2025 at 11:59pm)
Posted on 23 May 2025
Contents
Summary
We are looking for a motivated and enthusiastic Apprentice IT Support Technician to join our IT team. This is an exciting opportunity for someone eager to start a career in IT and gain hands-on experience while studying towards a nationally recognised IT qualification.
- Wage
-
£20,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 09:00 to 17:00.
35 hours a week
- Start date
-
Monday 30 June 2025
- Duration
-
1 year 3 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line technical support to staff for hardware, software, and network issues
- Set up and configure IT equipment including PCs, laptops, printers, and mobile devices
- Monitor and maintain IT systems and networks
- Assist with user account creation, password resets, and basic user administration
- Log support tickets and update them in the helpdesk system
- Support the rollout of new applications and system
- Escalate complex issues to senior technicians as needed
- Follow IT policies and procedures to ensure security and compliance
Where you'll work
2 Marylebone Street
London
W1G 8JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
VELOCITY 1ST LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Training to be provided:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
More training information
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
- Address IT issues by prioritising in response to customer service level agreements.
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
- Support the roll out of upgrades or new systems or applications.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
Velocity Academy is a post 16 private education provider that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy now delivers apprenticeship programmes, short courses and online virtual classes to both employers and individual students. We now boast a diverse portfolio of vocational learning programmes such as technology, business management, administration, and health and fitness.
After this apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Ivana Mohilova
ivana@velocity-academy.co.uk
The reference code for this apprenticeship is VAC1000322417.
Apply now
Closes in 30 days (Friday 27 June 2025 at 11:59pm)
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