Order Processing Apprentice

Summary

We are looking for an apprentice to join our Roofing Team to accurately process orders and quotations with precision and speed. Alongside this, you will work toward a Level 3 Business Administration qualification through our training partner, who will support you throughout the learning process.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£7.55 p/h

Training course

Business administrator (level 3)

Hours

Shifts will be discussed at interview stage.

37 hours 30 minutes a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Accurately process orders and quotes from dealerships using our bespoke systems, Window Designer and Roofwright.
Reprocess incorrect orders, including any required parts such as glazing.
Work collaboratively with internal and external stakeholders, including dealers, suppliers, and departments.
Continuously develop product knowledge to enhance customer support.
Identify and implement process improvements to enhance service delivery and efficiency.
Ensure orders are processed in line with customer expectations and delivery schedules.
Make informed decisions to meet customer needs, especially for urgent orders.
Maintain high-quality service standards, ensuring compliance with company policies and industry regulations.
Adhere to internal processes for reporting and rectifying quality concerns.

Where you'll work

The Cutting Room Thornes Lane Wharf
Wakefield
WF1 5RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard
Training is delivered through remote delivery into the workplace, so access to a laptop is essential

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative

Other requirements

Please check travel times to/from the vacancy, if travelling by public transport always check timetables before applying.

About this company

Deciding to invest in your home is a big decision. So too is choosing the right company to support you. At Conservatory Outlet, we only work with the very best local home improvement specialists whom we trust to deliver an excellent service from start to finish. You’re in safe hands.

https://www.conservatoryoutlet.co.uk/ (opens in new tab)

After this apprenticeship

After successful completion of the apprenticeship there is opportunity to progress into a full-time assistant role with the company

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

The reference code for this apprenticeship is VAC1000322405.

Apply now

Closes in 16 days (Monday 9 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply following the link and upload a copy of your latest Resume/CV along with your date of birth, postcode, and contact details.

Cookies on Find an apprenticeship

Contents