Apprenticeship Advice Administration Assistant

Summary

To join our Advice Team at St. Vincent’s (SVP) as a Business and Admin Support Worker Apprentice. This apprenticeship will allow you to gain hands-on experience in administrative support within the advice sector, learning how to support our team in delivering welfare benefits, debt, and housing advice to our local community.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday- Friday 8.00am- 4.00pm/5.00pm. 37.5 hours a week and one day accredited training

37 hours 30 minutes a week

Start date

Monday 9 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will include on-the-job training and a college-based qualification. You will be expected to attend college for at least one day per week to support your learning and progress in this role.

Key Responsibilities:

Administrative Support: Provide administrative assistance to the advice team, including filing, scanning, and managing client records
Client Interaction: Assist with client queries, ensuring a high standard of customer service both in person and via phone or email
Document Preparation: Help prepare documents, reports, and correspondence related to client cases and advice sessions
Data Entry: Input and update client information in the database, ensuring accuracy and confidentiality
Appointment Scheduling: Assist with scheduling client appointments, ensuring that the advice team’s calendar is organised and up-to-date
Supporting Advice Team: Provide general administrative support to advisers, including maintaining case files, preparing reports, and assisting with follow-up actions
Attend College: Commit to attending college at least one day per week as part of the apprenticeship programme to gain relevant qualifications in Business Administration

Where you'll work

Rees Way, Allenby House
Bradford
West Yorkshire
UK
BD3 0DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BRADFORD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard:

No weekly release day into college
One monthly workshop in college
Assessor will visit the workplace every 4-6 weeks
All assignments will be set via Aptem (our CRM system)

More training information

An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying

Requirements

Desirable qualifications

GCSE in:

English & Maths GCSE or equivalent (grade 9-4 / A*- C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Please ensure you are able to commute to the work place easily either by public transport or in your own transport. The company value commitment and reliability.

About this company

We are a dynamic organisation dedicated to supporting community projects, retail initiatives, and national fundraising efforts. Our mission is to create a positive impact through strategic financial management and exceptional customer service. We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.

http://svp.org.uk (opens in new tab)

Company benefits

33 day holiday including bank holidays and a onsite Cafe.

After this apprenticeship

Future prospects:

Opportunities to develop administration skills to maintain an employment role with the potential for progression into an advice and guidance focus role

Ask a question

The contact for this apprenticeship is:

BRADFORD COLLEGE

Donna Hudson

d.hudson@bradfordcollege.ac.uk

01274088811

The reference code for this apprenticeship is VAC1000322390.

Apply now

Closes in 12 days (Sunday 8 June 2025 at 11:59pm)

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