Business Admin Apprenticeship Clarks of Stourbridge

Summary

Clarks Of Stourbridge are looking for a Business Admin Apprentice to join our busy dealership in Stourbridge. They are an approved sales centre for MG. This is an exciting role with first-class training and outstanding long-term career prospects as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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£7.55 per Hour

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

40 hours a week

Start date

Monday 16 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Ordering car parts using on-line systems
Chasing up missing or incorrect parts with suppliers
Packaging and returning any unused/unwanted parts
Regular communication with mechanics
Liaising with customers to let them know when parts have arrived
Inbound and outbound telephone calls
Advice and guidance of products
Working to a high level of customer service at all times and remain courteous and polite to customers
Basic accounts, cashiering and banking along with some vehicle admin work – invoicing trade cars

Where you'll work

150 Stourbridge Road
Stourbridge
DY9 7BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Admin Apprenticeship standard, consisting of:

Knowledge and competence qualification in Business Admin Level 3
End-Point Assessment (EPA) - final test and observation
Functional Skills maths (if required)
Functional Skills English (if required)
Delivery method and location to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience
Customer Service

Other requirements

Good IT skills are required for this job role

About this company

Family-owned business Est. 1953. Clarks of Stourbridge is a new main MG dealership based in Stourbridge. The business was first founded by Mr Derrick Grieveson in Worcester in 1953 and operated under the name of Worcester Carsales. The dealership moved in 1963 to a new site in Hylton Road, Worcester, and 1973 saw Mr Grieveson’s son and current Managing Director, Mr Stuart Grieveson, join the family company. In the last 25 years the company has acquired many new car franchised dealerships in the West Midlands. During 70 years of trading, the family-run business has seen three generations of the Grieveson family enjoying working for the firm, and to date, three of Mr Grieveson’s grandchildren work within the group.

https://www.clarksofstourbridge.co.uk/ (opens in new tab)

After this apprenticeship

There is high potential of a permanent role with the organisation upon successful completion of your apprenticeship with room for progression

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

Carolyn.Marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000322373.

Apply now

Closes in 20 days (Saturday 14 June 2025 at 11:59pm)

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