Patient Services Assistant Administrator Apprenticeship

Summary

The scope of the role includes the full range of services and activity of the Primary Care Teams, within any of the practice locations. The post requires work within a set of procedures and has no budgetary or line-management responsibility.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday and Tuesday between 7am and 8pm. Wednesday, Thursday and Friday between 7am and 6pm. Days and shifts are to be confirmed.

37 hours 30 minutes a week

Start date

Monday 16 June 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Navigating patient requests to appropriate services, using pre-defined procedures
Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure
Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
Recognising where to seek professional direction and where administrative procedures may be applied
Active participation, as appropriate for the role, towards achievement of QOF and other enhanced Services Practice goals
Working as part of the larger Patient Services team, focused on Reception responsibilities, but with a wider remit when working within smaller centres
Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals
Taking responsibility for daily events and being aware of daily priorities
Using one’s own initiative to suggest solutions to organisational problems
Motivating oneself in “quiet times” to address “housekeeping” issues
Making time to learn and do new things

Where you'll work

This apprenticeship is available in these locations:

Buteland Terrace, Newbiggin-By-The-Sea, NE64 6NS
Norham Road, Ashington, Northumberland, NE63 0NG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

Level 3 Units included in the programme include:

The organisation
Business fundamentals
Decision making
Project management
Managing performance

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Desirable qualifications

GCSE or equivalent in:

Science (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy practice and this includes a backroom team of Administrators to handle the huge influx of correspondence and data each day.

After this apprenticeship

A permanent position within the organisation upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Lesley Miller

lesley.miller@woodspeentraining.co.uk

07518909857

The reference code for this apprenticeship is VAC1000322362.

Apply now

Closes in 20 days (Friday 13 June 2025)

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