Customer Support Admin Apprentice

Summary

Kickstart your career in customer service and administration with this apprenticeship at Albion Water. Based in Bristol with hybrid working, you'll earn while you learn, gaining hands-on experience in admin, customer support, and CRM systems in a regulated utility environment.

Wage

£15,704 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, between 8:30 – 5:30pm with 1 hour lunch.

40 hours a week

Start date

Tuesday 15 July 2025

Duration

1 year 2 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Handle incoming internal and external customer contacts (phone calls, emails, webforms, cases, system alerts)
Handle outbound calling (debt management, external liaison with third parties, regulators and contractors)
Complaint handling
Managing and recording customer payments
Maintaining customer records
Working with other areas of the business when needed
Onboarding new customers
Organising ad hoc operational jobs as required
Searches
GDPR administration
Other admin duties as requested

Where you'll work

15a Colston Street
Bristol
BS1 5AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship, including Functional Skills if required. We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre.

You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

Albion Water provides cost effective, efficient, and innovative water solutions for housing developments and household customers throughout England and Wales. When Albion Water was licensed by the Water Services Regulation Authority (Ofwat) in 1999, it was as the first new entrant to compete against the monopoly water companies in England. We have established an exemplary quality and environmental record, building a hard-won reputation as a water company prepared to innovate and to promote a better, more responsive water industry. Legally, we have the same powers and responsibilities as any other water company in England and Wales. Where we differ is in our determination to provide a different level of service to our customers – water, wastewater, drainage and wider environmental services, providing a sustainable offering with commercial and environmental benefits to all our customers.

Company benefits

Hybrid working, 3 days in city centre based office

After this apprenticeship

Upon completion, a business administration apprenticeship can provide a gateway into multiple career paths within different sectors.

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