Apprentice Business Administrator

Summary

An exciting opportunity to work in a busy, fast paced and vital medical practice in Woodseats of Sheffield. You will be working on the day to day admin duties of Woodseats Medical Centre.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, Shifts to be confirmed

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide general administrative support to the healthcare team
Open, sort, scan, and match incoming mail (electronic and paper) to patient records
Maintain accurate, organised filing systems for both electronic and physical records
Perform clinical coding of patient correspondence to ensure accurate health records
Generate and manage patient referrals via the ERS system
Liaise with hospitals regarding patient care queries and referral status
Process patient registrations and handle deductions when patients leave
Prepare and send letters and electronic communications to patients
Compile reports and respond to Subject Access Requests in line with GDPR
Review and code clinical data in line with practice protocols
Respond to coding queries and assist with related tasks
Use practice IT systems to manage patient records
Oversee private work, including issuing of invoices

Where you'll work

THE RODDICK BUILDING
900 CHESTERFIELD ROAD
SHEFFIELD
SOUTH YORKSHIRE
S8 0SH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD CITY COUNCIL

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be working towards a Business Administrator Level 3 Apprenticeship Standard
You will be attending college one day a week
College is located at CDC Centre, cricket inn road, sheffield , S2 1TR

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4/C Equivalent or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Woodseats Medical Centre is a medical practise located in the S8 area of Sheffield. They provide medical service, assistant and guidance to the citizens that reside in the surrounding area.

https://www.woodseatsmedicalcentre.nhs.uk/ (opens in new tab)

After this apprenticeship

Opportunity to move into a full time position upon completion of apprenticeship

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