Junior Engineer/IT Apprentice (1st Technologies)
1ST TECHNOLOGIES LTD
RIBCHESTER (PR3 3XL)
Closes on Monday 30 June 2025
Posted on 22 May 2025
Contents
Summary
You will play a key role in maintaining the integrity and functionality of incoming IT hardware, including servers, workstations, networking devices, and related peripherals. You will also manage hardware returns, provide technical support, and act as an escalation point for more complex technical issues.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 08:30 - 17:00
40 hours a week
- Start date
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Monday 7 July 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your efforts will help ensure the smooth operation of computer systems and the delivery of high-quality support services to our customers. A strong passion for technology and a commitment to excellence are essential for success in this role.
As a Junior Engineer / Level 3 ICT Apprentice your main roles and responsibilities will include:
- Conduct comprehensive tests on incoming hardware to identify any defects or issues
- Troubleshoot and repair hardware problems to ensure all equipment operates to specification
- Audit incoming purchase orders to verify that received items match specifications and meet quality standards
- Maintain accurate records of tests, repairs, and audits
- Document equipment status, including issues and resolutions
- Diagnose and repair customer devices, including servers, workstations, desktops, laptops, and peripherals
- Perform thorough troubleshooting to identify root causes of technical issues and implement appropriate solutions
- Handle returns efficiently, ensuring prompt resolution and customer satisfaction
- Provide 3rd line technical support, serving as an escalation point for unresolved issues from lower support tiers
- Install, configure, and maintain computer systems and software as needed
- Collaborate with technicians and support teams to resolve technical problems
- Document all repair and support activities accurately in the ticketing system
- Keep abreast of new technologies and best practices in computer repair and technical support
- Maintain a clean and organised workspace, adhering to safety protocols and procedures
- Handle and dispose of electronic waste in an environmentally responsible manner
- Completing checklists and reporting issues to the inbound Manager
- Feedback and update the PRO process, keeping all parties informed
Where you'll work
UNIT X
BEE MILL
PRESTON ROAD
RIBCHESTER
PR3 3XL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
English and Maths (grade Grade 5 or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- First class customer service
- Ability to work independently
- Time management skills
Other requirements
• Required: Experience with troubleshooting and repairing a variety of hardware components, including CPUs, RAM, hard drives, and motherboards. • Strong knowledge of computer hardware, operating systems, and software applications. • Excellent understanding with diagnostic tools and software used in computer repair and troubleshooting. • Familiarity with Windows, macOS, and Linux operating systems. • Friendly and committed to delivering a first-class customer experience • Ability to lift and move equipment up to 25kg.
About this company
1st Technologies was formed in 1997 and is a global and leading UK distributor of refurbished IT equipment, serving domestic UK, European, and worldwide export markets. Dealing with Dell, HPE, Supermicro, and other major brand manufacturers, 1st Technologies specialises in servers, workstations, and networking devices, as well as supplying high-quality refurbished desktop PCs, laptops, and components, whilst being at the forefront of pushing advanced technology solutions to extend the lifecycle of IT assets. This is a perfect time to join the team as they continue to expand.
Company benefits
• POL 54 Employee Benefits Programme • Free parking available • 22 days per year (excluding bank holidays)
After this apprenticeship
- Potential of a full-time position on completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Sean Hove
SeanHove@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000322327.
Apply now
Closes on Monday 30 June 2025
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