Customer Service Apprenticeship

Summary

Are you looking to kick start your career or grow? Are you motivated and looking to advance your career and get an introduction to the direct sales process? Join our dynamic, family-run business in York and become an integral part of our excess inventory division. This is more than just a job—it’s a chance to grow, develop, and make an impact.

Wage

£17,000 a year

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Your pay will be reviewed throughout the learning process

Training course

Business administrator (level 3)

Hours

Monday to Thursday 8.45am to 5.30pm Friday 8.45am to 4.30pm 1 hour lunch break No weekend work

37 hours 45 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What You’ll Do:
As a Customer Service, you’ll be a critical part of our sales operations. You’ll manage and strengthen global commercial relationships, provide vital support to the internal sales department, and play a part in driving company success. This role is perfect for someone wanting to learn sales administration and customer service, who’s eager to dive deeper into the sales process and embrace significant career growth opportunities.

Key Responsibilities:

Accurately and promptly complete internal quotation requests
Cultivate and strengthen relationships with existing customers
Proactively follow up on quotes to drive sales growth
Effectively manage time and opportunities to meet targets
Process and monitor sales orders on the ERP system
Manage customer information on our in-house CRM
Monitor, measure, and report on customer performance
Collaborate with the marketing team to promote our services

Where you'll work

LINK BUSINESS PARK
OSBALDWICK
YORK
YO10 3JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE APPRENTICE ACADEMY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On the job training will be given in our office in York.

The apprenticeship training will be 100% online delivered programme via Teams or Zoom every fortnight for 2 hours. In addition to this you would be expected spend 3-4 hours per week completing learning activities set by your coaches, which you will be given time to do during your working hours.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Number skills
Team working

About this company

Cyclops Electronics, a global leader in electronic components distribution, is looking for a Customer Service Apprentice to join their Excess Inventory division at our head office in York, UK. If you are looking at starting a career in Customer Service and eager to learn from industry professionals, we would love to hear from you. We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors. They will help you achieve your qualifications and progress along your apprenticeship journey. Don’t miss out on this fantastic opportunity. Apply now and take the first step towards a bright future.

http://www.cyclops-electronics.com (opens in new tab)

Company benefits

Healthcare cash plan (up to £2,000/year) Division bonus scheme Company Pension Scheme 28 days of annual leave (including bank holidays) Free on-site parking Opportunities for career progression Fun company events and socials

After this apprenticeship

You can continue your apprenticeship journey by moving on to a higher level apprenticeship, such as Level 4 which could lead to roles like Senior Administrator or Team Leader. Other roles could include Office Manager, Executive Assistant, or even progress into Sales.

Ask a question

The contact for this apprenticeship is:

CYCLOPS ELECTRONICS LTD

Claire Thomson

clairet@cyclops-electronics.com

01904415415

The reference code for this apprenticeship is VAC1000322324.

Apply now

Closes on Friday 27 June 2025

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