Business Admin Apprenticeship

Summary

We are looking for an E-Commerce and Collections Coordinator Apprentice to join our friendly team here at The A World UK CIC. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Sunday, on a rota basis 5 days out of 7. Shifts to be confirmed.

30 hours a week

Start date

Monday 30 June 2025

Duration

1 year 3 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To book customer collections in for their donated items to be collected via Facebook and Telephone requests
To organise and plan the van drivers’ route – daily
To respond to Facebook comments in relation to collections
To post on the Collections Facebook page – daily
To provide the MD’s with a weekly report
To provide the MD’s with a monthly report
To help with daily routes/jobs of the Collections Team (Van Driver’s)
To support with the Van Driver’s schedule
To assist with the marketing departments to create content which will promote

Collections:

To find new ways of bringing in donations i.e Facebook Marketplace
To actively post on Facebook Marketplace and search for items on Gumtree
To liaise with big companies via LinkedIn for stock (Boohoo)
Assist with increasing brand awareness, site traffic and engagement via innovative content
To list donations on the ecommerce platforms
Check daily sales and liase with packers
Respond to any enquires/offers/issues
To provide the MD’s with a daily report
To provide the MD’s with a weekly report

Where you'll work

1 City Approach, 9th Floor, Suite 2
Albert Street, Eccles
Manchester
M30 0BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY SKILLS LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place at the workplace.
will have fortnightly sessions to go through relevant upskilling.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

The A World UK CIC is a non-profit organisation based in the North of England. Our aim is to help and support the autistic community and their families/carers. We aim to be an advocate for autism and raise awareness within the community, by promoting acceptance and inclusion.

Company benefits

• Smart Casual dresscode • Company events • Company pension • Cycle to work scheme • Employee discount • Flexitime • Free parking • On-site parking • Referral programme • Wellness programme

After this apprenticeship

On successful completion of apprenticeship the possibility of a permanent position.
Pathways for promotion.

Ask a question

The contact for this apprenticeship is:

CITY SKILLS LIMITED

Mohmed Patel

mohmed.patel@city-skills.com

07427537848

The reference code for this apprenticeship is VAC1000322266.

Apply now

Closes on Friday 27 June 2025

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