Client Services Apprentice (Business Administrator)

Summary

SOS Group are looking to source a professional individual to thrive in an all-encompassing Client Services Apprentice role covering various aspects for an established Employment Business within the Rail sector. There will be three phases of learning giving an overall technical and eventual Client facing role for an ever-expanding business.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday to Friday 8.30am to 5.30pm

40 hours a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Phase 1:

This new role will incorporate various roles within the business, initially learning the multifaceted parts of the control room
Rostering/timesheets
Control calls and admin functions
Staff onboarding and paperwork
Initial HR meetings and disciplinaries
Initial understanding of the business and how the different departments work in synergy to complete the daily tasks.
Learning the system (Parim) and App that accompanies it so that the individual can complete tasks in a timely manner

Phase 2:

On the Line - the new team member would be invited to shadow and understand the basics of the various roles on the line shadowing staff members at different stations to get an understanding of the role they will be administering
Supervisor shadowing - Following the supervisors for their daily station visits and tasks

Phase 3:

Shadow the Head of Operations:

This part of the learning will form the basis for the continued development of the individual and the generic part of the role moving forward. They will work closely with the HOP and whilst learning the role from their perspective they will develop the fundamentals to potentially step into the HOP role as cover once they have acquired the correct amount of experience and skill set
Recruitment of candidates and staff training
Incidents and accidents - time with Paul Smith head of Training and I&I to learn the basis of the staff training modules and how we manage any incidents and accidents whilst staff are actively working on the line
The candidate will attend monthly period review meetings with the HOP and other meetings as so required throughout the term
They will assist with the admin functions for the period review which will include excel and Parim based documents, and this will form part of their monthly programme
Generic paperwork throughout the period helping the HOP and control complete the administrative tasks required by the client

Where you'll work

Site Operative Solutions Ltd, Unit 6, Folkes Farm
Upminster
RM14 1TH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWHAM COLLEGE OF FURTHER EDUCATION

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This apprenticeship is delivered as a weekly day release at our site in Stratford, E15. You will be required to attend college every week.

Level 3 Business Administrator
Behaviour, Skills and Knowledge

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Team working

Other requirements

This is an office based role based in Upminster. Ideally you will have a driving licence and will have your own vehicle as there is no nearby buses or trains.

About this company

04218753

After this apprenticeship

Strong potential to progress into a senior role in the future.

Ask a question

The contact for this apprenticeship is: